Part-Time Member Services Lead The Connection Summit, NJ Job Details Part-time $17 - $19 an hour 2 hours ago Benefits 401(k) 401(k) matching Employee discount Retirement plan Qualifications Google Workspace Customer communication Shift management Administrative experience Full Job Description The Connection is seeking a friendly, organized, and dependable Part-Time Member Services Lead to support our front desk and Member Services operations. This position provides excellent customer service while serving as a reliable point of support for front desk staff during assigned shifts.

Schedule Monday-Friday:

2:30 PM-8:15 PM Key Responsibilities Provide exceptional customer service to members, families, and program participants. Assist with memberships, registrations, transfers, cancellations, account questions, and facility information. Serve as a lead resource for Member Services staff during assigned shifts. Assist with staff questions, problem-solving, member concerns, and escalations. Help ensure appropriate front desk coverage and smooth daily operations. Process payments, membership dues, program fees, and other transactions accurately. Maintain accurate member and program information in Daxko Operations. Support registration periods, special events, birthday parties, and member communications. Follow established procedures for facility incidents, closures, and emergencies. Communicate operational concerns and unresolved member issues to the Member Services Manager or Membership Director. Qualifications Excellent customer service and communication skills. Strong organizational and problem-solving abilities. Reliable, professional, and comfortable taking the lead during assigned shifts. Ability to multitask in a busy, customer-facing environment. Proficiency with Microsoft Office, Google Workspace, or comparable business productivity software. Proficiency with or willingness to learn Daxko Operations and related systems. Previous customer service, front desk, membership, or administrative experience preferred. Ability to maintain confidentiality and occasionally lift up to 25 lbs.

Job Type:

Part-Time Pay:

$17.00-$19.00 per hour

Schedule:

Monday-Friday, 2:30 PM-8:15

PM Location:

Summit, NJ The Connection is an Equal Opportunity Employer.

Pay:

$17.00 - $19.00 per hour Expected hours: 28.75 per week

Benefits:

401(k) 401(k) matching Employee discount Retirement plan

Work Location:

In person