Member Resource Center Representative New York State Bar Association - 3.5 Albany, NY Job Details Full-time $24.50 - $26.50 an hour 17 hours ago Benefits Paid training Wellness program AD&D insurance Disability insurance Dependent care reimbursement Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance Paid orientation Professional development assistance Opportunities for advancement Credit union membership Bereavement leave Life insurance Referral program Retirement plan Prescription drug insurance Qualifications Customer communication Managing clients in a customer support role CRM system proficiency Productivity software Telemarketing Customer interaction during outreach Client interaction via phone calls Full Job Description The New York State Bar Association, a nonprofit professional association based in Albany, is currently seeking a full-time Member Resource Center Representative. The position is responsible for providing direct customer support via telephone, email, chat, and mail including entering product orders, program/seminar registrations, processing membership dues and outbound calling to members and customers. The position will also be responsible for outbound calling focusing on database management, member retention, renewal, and recruitment, as well as general lead follow-up to increase overall membership, CLE registration and NYSBA publications revenue to meet and/or exceed association goals. Additional administrative duties include data maintenance, transactional processing, report/paperwork generation and reception desk coverage. A minimum of 2 to 3 years of customer service experience is required. Telephone sales experience is a plus. The ideal candidate must be proficient with Microsoft suite of Office applications. Experience with Fonteva/Salesforce or similar records management software is a plus. The candidate must have excellent organizational and interpersonal communication skills. The NYSBA offers an excellent salary and benefit package. A hybrid office/remote schedule may be available.

Pay:

$24.50 - $26.50 per hour Expected hours: 35.0 per week

Benefits:

401(k) AD&D insurance Bereavement leave Credit union membership Dental insurance Dependent care reimbursement Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Opportunities for advancement Paid orientation Paid time off Paid training Parental leave Prescription drug insurance Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Wellness program

Work Location:

Hybrid remote in Albany, NY 12207