Membership Associate (Full-time) Portland Art Museum - 3.7 Portland, OR Job Details Permanent $20 - $26 an hour 5 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Data integrity assurance Confidential information handling Customer relationship building Phone communication Spreadsheets In-person customer service Fundraising CRM system proficiency Donor and alumni database management Office phone management Full Job Description Company Description Hello, art person! We're so glad you're here. When you think of an art museum, you might picture paintings or sculptures. But art is so much more than the "traditional" forms you're used to seeing in galleries. Nobody knows that better than Portland. Our city is bursting with all kinds of art forms-from craft beverages and comic books to artisan chocolate and collectible sneakers. There's no one way to make art, and there's no one way to be an art person. That's why you belong here. We're a place that has room for all kinds of art (and art people). We are a dynamic institution with multiple locations. Adjacent to the Museum campus in downtown, Portland, PAM CUT // Center for the Untold Tomorrow is an inclusive, modern, and welcoming hub serving a broad range of artists and audiences across all media art. Also nearby is the nonprofit Rental Sales Gallery representing regional artists. Across the river, in SE Portland PAM CUT's Tomorrow Theater embraces cinematic storytelling in all its form through unique one-night-only events. Job Description The Membership Associate role at the Portland Art Museum will support efforts to grow, retain, and upgrade museum membership. Responsibilities include processing gifts and membership transactions, providing excellent customer service to members and prospective members, and handling a range of administrative tasks that support the Museum's general membership program. In this role, you will Receive, log, and process all membership income, including memberships generated through mail, online, onsite, and phones Utilize the Altru CRM system to batch process memberships, including monthly installments and recurring gift payments Provide efficient, prompt, and courteous customer service by responding to a high volume of phone and email inquiries about membership accounts, transactions, and ticketing Promote membership acquisition, upgrades, and renewals by clearly communicating membership levels, pricing, benefits, and programs to prospective and current members. Assist members with website navigation, ticketing questions, and online account access or technical issues Accurately document all member interactions in Altru accounts for historical tracking and communication purposes Execute the digital benefit fulfillment process, including extracting Altru data for integration with the digital cards and benefits platform, Cuseum. Troubleshoot issues in collaboration with Cuseum Support and assist members in downloading their digital cards and benefits Monitor digital receipt process and troubleshoot issues in collaboration with the Membership Supervisor Provide onsite customer service support at membership events, including guest check-in, wayfinding, and registration Stay informed about the Museum's calendar of events, exhibitions, programs, and ticketing policies to ensure accurate communications with members Maintain accurate constituent records in the database by updating information, resolving duplicate entries, and ensuring data integrity and confidentiality at all times Collaborate with the Visitor Services team to troubleshoot and resolve membership-related issues, ensuring members receive timely onsite assistance when needed Support the Membership Department with administrative tasks and special projects as assigned Performs other related duties as assigned To be successful in this role, you have these requirements Minimum 1 to 2 years previous experience in a related field Gift management and revenue reconciliation experience Experience using CRM/database software, Microsoft Excel, and Google Suite products Knowledge of general fundraising and membership best practices Demonstrates excellent accuracy and meticulous attention to detail. Ability to work collaboratively as part of a team Strong commitment to customer service, with the ability to build positive relationships and work effectively with members, staff, donors, volunteers, and the general public. Capable of managing multiple tasks in a fast-paced environment while meeting deadlines Discretion in handling confidential information Experience managing a high volume of customer service phone calls Skilled in handling challenging customer service issues and resolving them effectively with tact and diplomacy If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR. Job conditions & physical activities

Schedule/Hours:

Monday through Friday, 9am - 5pm (35 hours per week) This role is 100% onsite without a remote working option Occasional weekend and evening hours Occasional overtime Extensive computer and phone work Frequently sitting or standing at a stationary desk/workstation (stand up workstation provided) Repetitive use of hands, fingers, and wrists Continuously communicates with team members and visitors Occasional walking and use of stairs Occasionally lift/push/pull up to 25lbs This list highlights key physical and environmental conditions related to the role but is not an exhaustive representation of all job requirements. Additional tasks and expectations may apply based on operational needs. Benefits This role is non-exempt/hourly and full-time The budgeted compensation falls within pay grade E ($20.93 minimum - $23.95 midpoint - $26.96 maximum), based on experience Shift differentials (for hourly/non-exempt staff working onsite): Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour Medical, dental, and vision insurance Retirement plan with employer match Generous paid time off and holidays Employee perks and discounts Application Process for Membership Associate Ready to join our team? To be considered please submit your resume, cover letter, and four references. Incomplete applications will not be considered. Application materials will be screened and interview candidates will be selected and notified by email. All applicants will be notified once the position is filled. Application deadline We will begin reviewing applications immediately, so please apply as soon as possible. The closing date is subject to change at any time.