Job Overview Quick Fitness 24/7 is seeking a friendly, motivated, and customer-focused Membership Services Representative to assist members and support the daily operations of our fitness facility. The ideal candidate will enjoy working with people, have strong communication skills, and be able to create a welcoming and professional experience for both current and prospective members. This position will focus on member service, membership assistance, facility support, and helping maintain a positive environment for everyone who visits the gym. Responsibilities Welcome members and guests in a friendly and professional manner. Assist new and existing members with membership questions and account information. Explain membership options, services, policies, and facility features. Process new memberships, renewals, upgrades, and account changes. Respond to member questions and resolve routine concerns professionally. Assist members with check-in and general facility procedures. Maintain accurate member records and account information. Follow up with prospective members and membership inquiries. Support membership promotions and customer-retention initiatives. Maintain a clean, organized, and welcoming front-desk area. Monitor general facility conditions and report maintenance or safety concerns. Assist with basic administrative and data-entry tasks. Communicate member feedback and recurring issues to management. Support special events, promotions, and other gym activities. Perform other customer-service and administrative duties as assigned. Requirements Previous customer service, sales, hospitality, or fitness-industry experience preferred. Excellent verbal and written communication skills. Friendly, professional, and approachable personality. Strong customer-service and interpersonal skills. Good organizational and time-management abilities. Basic computer and data-entry skills. Ability to handle multiple customer requests efficiently. Ability to work independently and as part of a team. Reliable attendance and a professional work ethic. Willingness to work flexible hours, including evenings or weekends when required. Preferred Skills Experience with membership management or CRM software. Previous experience working in a gym, fitness center, or wellness facility. Basic sales and customer-retention experience. Interest in fitness and healthy lifestyle services. Strong conflict-resolution and problem-solving skills. Experience handling payments and membership accounts. What We Offer Competitive compensation based on experience. Friendly and energetic fitness environment. Opportunities for professional growth. Training and development opportunities. Employee fitness and membership benefits may be available. Opportunities to build customer-service and fitness-industry experience.

Pay:

$22.80 - $27.40 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person