PURPOSE OF SERVICE ADVISOR & PARTS COUNTER SALES

Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.

BASIC FUNCTIONS AND RESPONSIBILITIES

Promotes and sells products and/or services to meet customer needs. Supplies Service Technicians with parts, as required. Assists with preparing and maintaining merchandise displays. Verifies receipting-in of shipments and assists with placing Unit Down and Stock Orders in the proper inventory locations. Assists in keeping Parts Department clean and orderly. Follows up on shortages and expedites issues by reporting to the manager. Assists in maintaining all departmental tools, equipment, and vehicles are in good working order. Answer incoming calls. Listen to customer's description of symptoms, clarify problems, conduct inspections, take test drives, check maintenance records, and initiate repair work orders. Verifying warranty and service contract coverage if applicable. Create estimates by costing materials, supplies, and labor and communicate with the customer. Create new repair work orders describing symptoms, problems and customer requests into business database. Maintain accurate customer records, including addresses and phone numbers. Working closely with the

Parts and Service Manager and Sales Department:

Prepare pickup and delivery schedules for new and serviced equipment.

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance

Work Location:

In person