A Parts Specialist specializes in sales of spare and replacement parts. Assists customers in finding the correct parts for a product. Takes orders and tracks their progress.
Equipment Parts Specialist Job Description Job Title:
Equipment Parts Specialist Position Summary The Equipment Parts Specialist is responsible for identifying, sourcing, ordering, receiving, and managing parts for equipment repairs and maintenance. This role supports service technicians, sales staff, and customers by ensuring the right parts are available in a timely manner, maintaining accurate inventory records, and delivering excellent internal and external customer service. Key Responsibilities Identify equipment parts using manuals, diagrams, vendor catalogs, and manufacturer systems. Assist technicians, customers, and internal staff with parts lookups and recommendations. Order parts from approved vendors and manufacturers. Track open parts orders and communicate status updates to service teams and customers. Receive, inspect, label, and stock incoming parts shipments. Maintain organized parts inventory and storage areas. Process returns, warranty parts, and core returns according to company and vendor procedures. Monitor inventory levels and help maintain proper stock quantities. Cycle count inventory and help resolve discrepancies. Create and update parts quotes, invoices, and purchase orders in company systems. Ensure parts are issued accurately to work orders and service jobs. Maintain accurate records of parts usage, backorders, and vendor lead times. Build strong relationships with vendors and negotiate availability, pricing, and delivery when needed. Follow all company safety policies and housekeeping standards. Qualifications High school diploma or equivalent required. Previous experience in parts, equipment, heavy equipment, agricultural equipment, construction equipment, automotive, or industrial service preferred. Strong mechanical aptitude and ability to read parts diagrams and equipment manuals. Experience with inventory systems, ERP software, or parts lookup software preferred. Strong attention to detail and organizational skills. Good communication and customer service skills. Ability to multitask and manage priorities in a fast-paced environment. Basic computer skills including email, spreadsheets, and data entry. Valid driver's license may be preferred or required. Physical Requirements Ability to stand, walk, bend, and lift throughout the workday. Ability to lift and move parts and materials, often up to 50 pounds. Ability to work in a warehouse, shop, and office environment. Preferred Skills Knowledge of equipment brands, components, and service parts. Understanding of purchasing and inventory control processes. Ability to work effectively with technicians, vendors, and customers. Problem-solving skills and sense of urgency. Work Environment Combination of office, warehouse, and shop environment. May require occasional overtime based on workload and business needs.
Pay:
$18.00 - $25.00 per hour
Benefits:
Employee discount Paid time off Application Question(s): Can you describe your experience identifying, ordering, and managing parts for equipment or like items? What experience do you have with inventory control, cycle counts, or stockroom organization?
