Company:

Monkey Wrench Automotive Location:

Mesa, AZ Job Type:

Full-time /

Part-time Pay:

$15.00 - $21.00 per hour (commensurate with experience)

Work Environment:

Office / Back-Office Support About the Role Monkey Wrench Automotive is seeking a sharp, organized Parts Specialist / Estimate Builder to serve as the vital operational bridge between our technicians in the field/hub and our front-office service team. In this role, your primary responsibility is technician communication and dispatch support. You will work hand-in-hand with our technicians as they complete inspections: reviewing their diagnostic notes, clarifying part needs, looking up OEM and aftermarket components, and building accurate repair estimates directly in Tekmetric. While this is primarily an internal, behind-the-scenes position, you will occasionally provide overflow phone coverage when our shop is experiencing heavy call volume.

Key Responsibilities Primary Technician Liaison:

Maintain constant, clear communication with mobile and hub technicians regarding vehicle diagnoses, missing information, part fitment, and job readiness.

Estimate Building & Quoting:

Review technician Digital Vehicle Inspections (DVIs), photos/videos, and technician notes to construct accurate, itemized repair estimates in Tekmetric.

Parts Sourcing & Verification:

Cross-reference VINs and vehicle specs with parts catalogs to ensure accurate fitment the first time, preventing delays or incorrect component staging.

Vendor & Staging Coordination:

Source parts through local vendors, verify inventory, place orders, and coordinate staging at our Mesa hub or technician pickup points.

Labor Guide Application:

Utilize industry labor guides (e.g., ALLDATA, Mitchell 1, Tekmetric integrated guides) to assign accurate labor times.

Overflow Phone Support:

Occasionally answer incoming phone calls and route messages during peak busy periods when Service Advisors are occupied.

Qualifications & Skills Automotive Background:

Prior experience as a parts counter specialist, estimator, service assistant, technician, or lube tech with strong knowledge of automotive parts and systems.

Strong Communication:

Outstanding internal communication skills—comfortable talking technician lingo and translating technical notes into clean estimates.

Software Savvy:

Experience with automotive shop management platforms (preference for Tekmetric) and electronic parts ordering catalogs.

Detail-Oriented:

High precision with VIN decoding, part matching, and pricing/margin accuracy.

Phone Etiquette:

Professional, friendly phone presence when assisting with occasional overflow calls.

Compensation & Perks Hourly Pay:

$15.00 - $21.00/hr (Starting pay based on experience).

Work Setting:

Low-stress, back-office operations role focused on team support rather than retail sales.

Consistent Schedule:

Daytime weekday hours.

Growth Opportunity:

Advance within automotive operations, inventory management, or service advising.

Pay:

$16.00 - $21.00 per hour Expected hours: 50.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person