Position Summary We are seeking a customer-focused Parts and Service Advisor to support both our parts counter and service department. This dual role combines parts sales expertise with service advising — helping customers find the right parts, and guiding them through recommended service and repair work. We work on commercial trucks, box trucks, cement mixers, and a wide range of other heavy-duty vehicles and equipment. You don't need direct experience with these exact vehicle types to succeed here — many parts and service skills transfer well, and we're glad to train on the specifics. The ideal candidate is comfortable moving between parts sales and service advising, thrives in a fast-paced environment, and takes ownership of the customer experience from start to finish. Key Responsibilities Parts Sales

• Assist customers with parts inquiries by phone, email, and in person
• Sell parts and provide knowledgeable product recommendations
• Process customer orders accurately
• Visit customers off-site as needed to support sales and account relationships
• Utilize the Company's CRM as part of daily work Service Advising
• Greet service customers and write up service tickets
• Explain recommended repairs and maintenance clearly to customers
• Coordinate with technicians to keep service jobs moving efficiently
• Follow up with customers on service status and completion
• Support upselling of appropriate service work Customer Service & Systems
• Maintain accurate records in Cin7 and ShopMonkey
• Provide professional, timely communication across all customer interactions
• Work closely with the parts and service teams to ensure a smooth customer experience Warehouse Support
• Assist with receiving, verifying, and putting away incoming parts as needed
• Support cycle counts and physical inventory audits
• Help keep the warehouse and parts area clean, organized, and safe
• Operate a forklift and assist with loading or unloading freight as needed Qualifications Required
• Strong customer service skills and comfort managing multiple priorities
• Comfortable working across both parts sales and service advising
• Basic computer skills; ability to learn Cin7 and ShopMonkey
• Reliable attendance and dependability Preferred
• Prior experience with Cin7, ShopMonkey, or similar systems
• Automotive, truck, or heavy equipment parts and service experience
• Background in a fast-paced parts counter or service department environment
• Forklift certification (or willingness to obtain)
• Bilingual (English/Spanish) Physical Requirements & Safety
• Ability to stand, move, and engage with customers for extended periods
• Ability to regularly lift, carry, and move materials up to 50 lbs
• Comfortable in a fast-paced, customer-facing environment, with occasional warehouse work Compensation & Benefits
• Base salary, plus bonus opportunity on qualifying parts and service sales
• Health Insurance
• Paid Time Off What We're Looking For We're looking for someone who takes ownership of the customer relationship — whether that means finding the right part or explaining what a vehicle needs to get back on the road.

If you're detail-oriented, reliable, and want to grow with a team that values doing things right, we'd love to talk to you.

Reports To:

General Manager -

Arizona Work Location:

Arizona — In person

Job Type:

Full-time Pay:

From $47,840.00 per year

Work Location:

In person