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C
Confidential
Parts Advisor
Career Insights for Parts Counter Representative
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Scorecard
Based on California data
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What they do
A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.
$42,733 / year median in California
+10% projected growth
Job Description
Job Summary We are seeking a dynamic and detail-oriented Parts Advisor to join our automotive team! In this vital role, you will serve as the primary point of contact for customers and technicians seeking automotive parts and accessories. Your expertise will ensure seamless inventory management, accurate order fulfillment, and exceptional customer service. This position offers an exciting opportunity to combine mechanical knowledge with sales skills, helping customers find the right parts to keep their vehicles running smoothly. If you thrive in a fast-paced environment and enjoy building strong client relationships, this role is perfect for you! Responsibilities Assist customers in identifying and selecting the correct automotive parts and accessories, providing expert advice based on vehicle systems and repair needs Manage inventory control, stock replenishment, and parts ordering using Computerized Maintenance Management Systems (CMMS) and other inventory management tools Process sales transactions accurately through point-of-sale (POS) systems while handling cash and credit card payments with professionalism Collaborate with service technicians and dealership staff to ensure timely order fulfillment and vehicle maintenance support Maintain organized stock shelves, ensure proper stocking procedures, and conduct regular inventory audits to prevent shortages or overstocking Build strong customer relationships through effective communication, product knowledge, and personalized service to encourage repeat business Support automotive diagnostics and troubleshooting efforts by providing mechanical knowledge and technical assistance when needed Skills Extensive knowledge of automotive parts, accessories, and vehicle systems along with automotive repair processes Proficiency in inventory management software (CMMS), Microsoft Office Suite, and POS systems for efficient operations Strong negotiation skills to upsell products and resolve customer concerns positively Excellent communication skills in multiple languages or bilingual capabilities to serve diverse clientele effectively Mechanical troubleshooting expertise combined with automotive diagnostics experience to assist with vehicle maintenance queries Proven ability in retail sales environments with a focus on automotive parts sales and customer service excellence Organizational skills for stocking, order fulfillment, inventory control, and maintaining a clean work environment Cash handling experience along with retail math skills for accurate transaction processing Ability to work collaboratively within a team while demonstrating strong phone etiquette and client communication skills Join us as a Parts Advisor where your mechanical expertise meets exceptional customer service! Bring your passion for automobiles, your organizational prowess, and your enthusiasm for helping customers keep their vehicles in top condition. We value energetic professionals committed to delivering outstanding service every day!