Position Overview We are seeking a Technical Customer Service & Spare Parts Coordinator to join our team. This position is ideal for someone with a strong technical aptitude who enjoys helping customers, solving problems, staying organized, and working across multiple departments. The successful candidate may come from a warehouse, parts, manufacturing, industrial, or maintenance environment and be looking for an opportunity to grow into a more customer-focused and administrative role. You will work directly with customers by phone and email, respond to inquiries, prepare quotes and sales orders, coordinate internally to fulfill customer needs, and help manage spare parts inventory. Training will be provided on our ERP system, Microsoft Dynamics 365 , as well as our processes for preparing quotes and processing sales orders. Key Responsibilities Respond to customer inquiries by phone and email in a timely and professional manner. Provide customers with technical assistance and product information related to spare parts and equipment. Prepare and process customer quotes and sales orders . Enter and maintain accurate information in Microsoft Dynamics 365 . Follow up consistently with customers regarding quotes, orders, availability, and delivery timelines. Coordinate with warehouse, purchasing, sales, and other departments to ensure customer requests are handled efficiently. Assist with managing and maintaining spare parts inventory . Research parts, availability, pricing, and order requirements. Monitor open customer requests and ensure appropriate follow-up through completion. Maintain accurate records and documentation. Help identify solutions to customer needs using strong technical and problem-solving skills. Support other sales, customer service, and parts-related activities as needed. Qualifications & Skills Strong technical aptitude and the ability to understand industrial components and equipment. Working knowledge of motors, relays, sensors, pumps , and related electrical/mechanical components. Excellent verbal and written communication skills. Strong customer service skills and a professional telephone and email manner. Exceptional follow-up skills and the ability to see tasks through to completion. Excellent organizational and time-management skills. Strong attention to detail and accuracy. Ability to manage multiple requests and priorities in a fast-paced environment. Comfortable working with computers and learning new software systems. Ability to communicate and coordinate effectively with multiple departments. Previous experience in a warehouse, parts, industrial, manufacturing, maintenance, or technical environment is an asset. Experience with an ERP system is an asset, but training will be provided on Microsoft Dynamics 365 . What We're Looking For We are looking for someone who is technically minded, organized, dependable, and eager to learn and grow . The ideal candidate is comfortable working with both people and technical products and takes pride in providing excellent customer service. If you have hands-on experience in a warehouse or industrial environment and are ready to take the next step in your career, this could be an excellent opportunity to develop your technical, customer service, and ERP skills.

Pay:

From $45,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person