DESRIPTION

The Replacement Parts Specialist position is responsible for preparing and delivering replacement part quotes for customers. This individual also receives and processes replacement parts orders from customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

include the following. Other duties may be assigned. Steward our mission (to enrich lives by providing differentiated packaging automation and services) and values (unwavering integrity, servant's heart, ownership spirit, and continuous innovation & improvement).Build up pricing for replacement part inquiries and prepare quotes for customers.

Work with Production Control to determine setup and run times for fabricated parts to calculate fabricated part pricing.

Work with Purchasing to determine current pricing and delivery on parts with no recent usage, as well as pricing and lead time for outsourced fabricated part operations.

Receive, process, and follow through on replacement part orders from customers.

Ensure bill-to and ship-to information match customer purchase orders.

Work with Accounting to set up new customer accounts, add/change ship-to and bill-to information, move machine locations, and correct any discrepancies between COM orders, purchase orders, and invoices.

Collaborate with Engineering and Purchasing to find suitable alternatives to parts that are obsolete or have undesirable lead times.

Submit engineering change requests (ECRs) as needed.

Handle and expedite emergency orders as required. Work with Production Control to determine expedited lead times for fabricated parts.

Work with Purchasing to determine expedited lead times for purchased parts.

Complete action items from Service Technical Advisors and follow up on those action items.

Create COM orders to facilitate the resolution of those action items and allow tracking of part and labor costs.

Collaborate with the Replacement Parts Specialist 2 to coordinate the return of parts using the RGA (Return Goods Authorization) system.

Collaborate with the Replacement Parts Specialist 2 to coordinate the completion of customs compliance documents for international orders.

Complete quotation follow-ups with customers for each unsold quote on a weekly basis and record follow-up responses in the appropriate database.

Demonstrate a tenacious and disciplined customer satisfaction imperative using the \"6+1 ways\" model (quality, professional courtesy, can-do attitude, responsiveness, convenience, aggressive follow-up, plus something extra to exceed expectations).Follow department policies and procedures and proactively work on the continued improvement of department policies and procedures.

Work and communicate professionally with other employees in a service environment.

Comply with all safety policies and procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Positive can-do attitudeAbility to work well with both internal and external customersGood written and verbal communication skillsAbility to learn, read, and interpret blueprints and machine drawingsAbility to use a copy machine, fax machine, and computerProficiency in the use of Microsoft Word, Excel, and OutlookAbility to learn and work with the following software programs: Windows operating system, CADRA, SolidWorks, Infor XA Power-Link

EDUCATION AND/OR EXPERIENCE

High School diploma or GEDTwo years of related experience

OTHER INFORMATION

All full-time positions offer attractive compensation and benefits that include ESOP stock allocation, 401(k) match, a company health clinic, medical, dental, life and disability insurance, volunteer time off, along with holiday pay and paid time off.","accountId","38112745","https://secure3.entertimeonline.com/ta/6142834.careers?ShowJob=822338888","location",{"_437":438,"_439":440},"status","active","isDiscoverable","isSearchable","isSpotlight","isDraft","careerSkills",[404,405,406,407,408,409,410,411,412,413],"requiredEducation","high_school","benefitCategories",[400,401,402,403],"isEmailRequired","isPhoneRequired","titleSearch","Placement 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