Parts Counter Associate - Heavy-Duty Truck Dealership (Mack & Volvo)

About Us:

Tri-State Truck Center We are a leading heavy-duty truck dealership specializing in Mack and Volvo trucks, committed to delivering top-tier service and support to our customers. Our team takes pride in keeping trucks on the road with quality parts, expert knowledge, and exceptional customer care.

Position Summary:

We are seeking a motivated and customer-focused Parts Counter Associate to join our team. This role is responsible for assisting customers and technicians in identifying, sourcing, and ordering parts for heavy-duty trucks while providing excellent service at the counter and over the phone.

Key Responsibilities:

Assist walk-in and phone customers with parts inquiries and orders Accurately identify parts using manufacturer catalogs and systems Process sales transactions, invoices, and returns Maintain organized inventory and stock levels Work closely with service technicians to ensure timely parts availability Promote current parts specials and upsell when appropriate Ensure a clean, professional, and customer-friendly parts counter area

Qualifications:

3 year previous experience in heavy-duty truck parts, automotive parts, or related field preferred Knowledge of Mack and Volvo truck parts is a strong plus Strong customer service and communication skills Ability to work in a fast-paced environment and multitask Basic computer skills and familiarity with parts management systems Detail-oriented with strong organizational skills

What We Offer:

Competitive pay based on experience Health, dental, and vision benefits Paid time off and holidays Ongoing training and career development Supportive team environment Why Join Us? At our dealership, you're more than just an employee—you're part of a team that keeps America moving. If you have a passion for trucks, parts, and customer service, we want to hear from you. Apply Today!

Job Type:

Full-time Pay:

$17.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Parts Sales:

2 years (Required)

Language:

Multilingual (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person