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Ag-Power, Inc.

Parts Sales

Career Insights for Parts Counter Representative

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Based on Missouri data

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What they do

A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.

$38,682 / year median in Missouri

+11% projected growth

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Job Description

Ag-Power P arts
Sales Position Specifics:
Department:
Parts Reports to:
Store Manager or Aftermarket Manager Supervises:
May supervise
Parts Counter Salesperson and Parts Warehouse Employees Purpose:
Parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel.
Responsibilities:
o Promotes and merchandises parts and accessories in conjunction with other store locations o Creates annual Parts Department goals and budget, in alignment with the organization's financial and operational objectives o Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals o Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures o Submits all parts warranty and return claims within the required time frame to receive maximum credit o Maximizes use of all order discount programs to achieve management stock order goals o Ensures all department tools, equipment and vehicles are in good working order o Manages recruiting, staffing and employee development activities for employees reporting to this position o Any other duties as assigned
Experience, Education, Skills and Knowledge:
o 5+ years experience in Parts Department operations o Experience leading others o Ability to use standard desktop load applications such as Microsoft Office and internet functions o Ability to write and speak effectively to individuals and groups o Basic understanding of financial principles relative to Parts Department operations o Ability to analyze and interpret internal reports o Ability to work extended hours and weekends o Excellent customer service skills o High School Diploma or equivalent experience
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Prescription drug insurance Referral program Vision insurance
Work Location:
In person