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PP
Pacific Performance Engineering (PPEPower.com)
Automotive Parts Support Specialist Diesel Performance
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Based on Nevada data
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What they do
A Parts Specialist specializes in sales of spare and replacement parts. Assists customers in finding the correct parts for a product. Takes orders and tracks their progress.
$38,366 / year median in Nevada
+22% projected growth
Job Description
Automotive Parts Support Specialist - Diesel Performance Pacific Performance Engineering (PPEPower.com) - 3.0 North Las Vegas, NV Job Details Full-time $18 - $22 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Teamwork Customer returns handling Customer service Technical support experience High school diploma or GED Automotive diagnostics Mechanical knowledge Mechanical troubleshooting Full Job Description Automotive enthusiast or Mechanically inclined candidates only! Automotive Parts Support Specialist (Diesel Performance) serves as a key point of contact for customers, providing expert guidance on product installation, troubleshooting, and performance. This role requires strong diagnostic ability, excellent communication skills, and the discipline to manage multiple cases from start to resolution. Key Responsibilities Respond to all customer inquiries (phone, voicemail, email, text, etc.) with professionalism and courtesy on the same day they are received Provide technical phone support to assist customers with installation and product performance issues Assess and route inquiries appropriately between Technical Support, Customer Service, Sales, Engineering, or Installation teams Maintain consistent communication with customers regarding the status of their issue Track and follow up on all cases through to resolution, regardless of department involvement Create return orders and coordinate communication between customers and the returns team Gather all necessary and relevant information during initial contact to properly diagnose issues Investigate customer claims thoroughly following established procedures to determine validity Collaborate with internal teams to resolve complex technical issues Accurately document all customer interactions, troubleshooting steps, and resolutions in CRM systems Process warranty-related shipments in accordance with company policies, ensuring accuracy in shipping methods, addresses, and freight charges Qualifications & Skills Strong work ethic with the ability to stay focused in a high-call-volume environment (6-8 hours/day on the phone) Proven diagnostic and problem-solving skills, especially related to diesel engines and performance products Experience working with vehicle diagnostic trouble codes (DTCs) and troubleshooting mechanical issues Ability to manage and prioritize multiple tasks and customer cases simultaneously Strong communication skills with a customer-first mindset Comfortable working in a fast-paced, team-oriented environment Adaptable and open to learning new systems, products, and processes quickly Preferred Experience Background in automotive or diesel performance industry Hands-on mechanical experience or technical training Experience with CRM systems and case management Education High school or equivalent