Parts Counterperson Job Summary:

The Parts Counterperson at DELLA Auto Group is a vital role within our organization, responsible for ensuring timely and accurate processing of parts orders and providing exceptional customer service to both internal and external customers. As a Full Time - hourly Technician / Skilled Labor / Contractor, this individual will play a key role in supporting our service center and sales teams by maintaining an efficient and well-stocked parts inventory. This position will be located in Queensbury, New York and will report directly to the Parts Manager.

Compensation & Benefits:

This is a Full Time - hourly position, paid on a weekly basis. In addition, our team members enjoy a comprehensive benefits package that includes healthcare, dental, vision, and retirement options.

Responsibilities:

Greet and assist customers in person and over the phone in a prompt and friendly manner Listen to and understand customer needs to accurately identify and locate required parts Utilize computerized inventory system to ensure the availability of parts and place orders as needed Collaborate with service technicians to determine the correct parts needed for repairs Maintain accurate records of parts orders and sales, including tracking back-ordered and special order items Monitor and maintain inventory levels, ensuring adequate stock is on hand to meet customer demand Process returns and exchanges following company policies and procedures Keep parts department and work area clean and organized Adhere to all safety procedures and guidelines Other duties as assigned by the

Parts Manager Requirements:

High school diploma or equivalent Previous parts counter experience preferred, but not required Strong customer service skills and professional demeanor Excellent communication and interpersonal skills Ability to read and comprehend instructions and information from manuals and electronic sources Basic knowledge of automotive parts and procedures Proficiency with computer systems and inventory management software Ability to lift up to 50 pounds and stand for long periods of time Must be able to work a flexible schedule, including weekends and holidays as needed

EEOC Statement:

The DELLA Auto Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, gender, sexual orientation, disability, or any other protected status under federal, state, or local laws. We are committed to creating a diverse and inclusive workplace where all team members feel valued, respected, and have equal opportunities to succeed.