Warranty Administrator

PARK FORD - 3.4

Tallmadge, OH Job Details Full-time From $800 a week 4 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Computer operation Sales transaction processing Filing High school diploma or GED Computer skills Accounting support Office phone management

Full Job Description Warranty Administrator Duties Process Claims:

Accurately prepare, record, and submit all warranty claims to the factory and/or distributors in a timely manner.

Verify Coverage:

Review all repair orders, documentation, and vehicle service history to ensure claims meet manufacturer eligibility requirements and to avoid duplicate claims.

Resolve Rejections:

Promptly investigate and resubmit any rejected or unpaid claims, or obtain authorization to write them off.

Track Claims:

Monitor the status of all outstanding claims and follow up with manufacturers to ensure timely payment

Reconcile Accounts:

Assist Accounting to Reconcile all warranty receivables and payment schedules through the appropriate accounting ledgers, posting credits as received.

Monitor Trend Dashboard:

Track warranty expenses, open to close date, close to submit dates, first time through percentage, potential repeat repairs, and maintain a DAS score above 61.

Support Audits:

Maintain accurate records for all claims for auditing purposes and support Ford audits as needed.

Manage Parts:

Coordinate with the parts department to track and tag all warranty parts with the repair order number and date of replacement.

Arrange Shipments:

Arrange with the parts department for defective warranty parts to be shipped back to the factory or distributor, or properly disposed of.

Maintain Records:

File and maintain all service records, paperwork, and documentation as required by the manufacturer and legal requirements.

Stay Informed:

Keep informed of all factory recalls, bulletins, and changes to warranty policies and procedures, disseminating information to service staff and technicians as needed. Liaise with

Stakeholders:

Serve as a point of contact and maintain positive relationships with customers, service advisors, technicians, and manufacturer representatives.

Assist Other Departments:

Provide general administrative assistance to the service or parts operations manager as directed.

Manage Pre-Authorizations:

Maintain a detailed record of all Ford parts and repairs requiring pre-authorization (such as specific powertrain components beyond the basic warranty) and secure the necessary approvals from the manufacturer/warranty co before work commences.

Verify Part Numbers & Coverage:

Utilize internal systems (e.g., Ford's "Oasis" system) to run all part numbers, confirm warranty eligibility and coverage details for technicians, and prevent the use of non-warrantied or inappropriate parts for a claim.

Document Repair Orders:

Generate and print warranty coverage sheets or verification documentation to be physically attached to the corresponding repair orders, ensuring a clear paper trail for all claims and future manufacturer audits.

Disseminate Updates:

Proactively communicate Ford factory recalls, special service messages, and any changes in warranty policies to the service team and technicians to ensure compliance and avoid claim rejections.

Job Type:

Full-time Pay:

From $800.00 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Dealership:

1 year (Preferred)

Computer Skills:

1 year (Preferred)

Work Location:

In person