Parts & Service Manager - Powersports Dealership Azzy Powersports - Effort, PA Full-Time | Management Position Azzy Powersports is a fast-growing powersports dealership looking for an experienced, highly organized Parts & Service Manager to take ownership of our parts and service operations. This is not a position for someone who wants to maintain the status quo. We need a hands-on leader who can create structure, develop repeatable systems, keep technicians productive, and ensure customers receive consistent communication and service. The right person will have the authority and support to build a department that operates efficiently as our dealership continues to grow. Key Responsibilities Manage the daily operations of the parts and service departments Schedule, assign, and monitor repair jobs for technicians Ensure technicians have the correct parts, information, and instructions before beginning each job Keep work moving through the shop and prevent jobs from sitting unnecessarily Track open repair orders, backordered parts, special orders, and job completion dates Communicate repair status, delays, estimates, and completion timelines to customers Order parts accurately and maintain proper inventory levels Organize and control parts inventory, receiving, stocking, and cycle counts Reduce missing parts, duplicate orders, unbilled parts, and unnecessary inventory Create cheat sheets, reference guides, Google Drive folders, and standardized processes for frequently used parts and repairs Build systems for service intake, technician assignments, parts requests, warranty work, and completed-job inspections Work with manufacturers and distributors on parts availability, technical information, and warranty claims Review repair orders before closing to ensure all labor, parts, and fees are properly billed Track technician productivity, turnaround times, comeback repairs, and department performance Help recruit, train, and manage a parts counter employee as the department grows Maintain a clean, professional, and organized parts counter, storage area, and service workflow What We Are Looking For Previous parts, service, shop-management, automotive, equipment, or powersports experience Strong organizational and leadership skills Ability to create systems instead of relying on memory or verbal instructions Comfortable using dealership software, Google Drive, spreadsheets, email, and online parts catalogs Ability to prioritize jobs and keep multiple repairs moving at the same time Strong understanding of parts ordering and inventory control Clear and professional customer communication Ability to hold employees accountable while maintaining a productive work environment Willingness to jump in, solve problems, and take ownership of the department Powersports knowledge is strongly preferred, but qualified automotive, heavy-equipment, tractor, or equipment-dealership managers are encouraged to apply This Position Is a Good Fit for Someone Who Enjoys turning a disorganized department into a smooth-running operation Notices problems before they become emergencies Follows up without needing to be reminded Documents processes so the department does not depend on one person Understands that communication is just as important as completing the repair Wants the opportunity to build and lead a department at a rapidly growing dealership Initial Priorities During the first several months, the Parts & Service Manager will be expected to: Review and organize all open service jobs Establish a clear technician scheduling and job-assignment process Organize the parts inventory and ordering system Create standardized parts and service reference materials Improve customer-status communication Establish accountability for repair timelines and technician productivity Identify staffing needs and assist with hiring a parts counter employee Develop a department structure that can support continued dealership growth Compensation Competitive salary based on experience Performance incentives available based on department growth and profitability Paid time off Employee discounts Long-term advancement opportunity within a growing dealership e About Azzy Powersports Azzy Powersports is a growing, multi-line powersports and equipment dealership serving Northeastern Pennsylvania. We are investing heavily in our business, inventory, facilities, employees, and future growth. This position offers a real opportunity to take ownership of an important department and help build the systems that will support the dealership for years to come.

Benefits:

401(k)

Work Location:

In person