Parts and Service Advisor

BERKELEY OUTDOORS MARINE

Columbia, SC Job Details Full-time $40,000 - $50,000 a year 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Service writing Outdoor work experience Writing skills Attention to detail Purchasing Cost estimate preparation Warranty issues management Material cost estimating Repair estimation Full Job Description Berkeley Outdoors , a locally owned and operated marine dealership in South Carolina, has an opening for a full-time Parts and Service Advisor at their Columbia (SC) location. The Service Advisor will be responsible for assisting customers with the scheduling of service and purchase of marine parts and accessories in person, by phone, and via email. The Parts and Service Advisor must provide top-notch service to customers in furtherance of Berkeley Outdoors' commitment to quality service and customer satisfaction. The ideal candidate would have verifiable experience in a customer service setting, knowledge of repair order writing, and knowledge of marine parts and accessories. Knowledge of warranty processes is a plus. Position is Monday through Friday from 8:30 AM to 5:30 PM. Availability to work every other Saturday, from 9:00 AM to 1:00 PM, is required (when scheduled to work a Saturday, the ability to take another day off during that same week is granted).

Responsibilities:

Assist customers by phone, internet, and in person with scheduling of boat repairs and sales of parts and accessories Ascertain problems with units by listening to customer's description and determining best method for repair/replacement Verifies warranty coverage by examining records and papers and appropriately explaining provisions and exclusions Submits warranty claims to manufacturer and orders parts needed to fulfill warranty claim service Develops estimates by costing materials, supplies, and labor and calculating customer's payment to include deductibles Prepares repair orders by describing problems and causes discovered as well as repairs and services required Maintains customer rapport by explaining estimates and expected return of unit and maintaining contact with customer to provide frequent service status updates Assist with sales of in-stock parts and accessories as well as placing orders for items not in-stock Consult with Service Technicians and management regarding repairs and possible alternatives to expensive work Follow-up with customers after unit is picked up to ensure no additional problems with repairs are experienced Participate in all sales events as needed Additional responsibilities within the Parts and Service Department, or company, as needed

Requirements:

Prior Parts and Service Advisor experience (2 or more years preferred) Prior marine experience (preferred) Knowledge of Marine Parts and Accessories Ability to work Saturdays (bi-weekly) Familiarity with estimating, repair orders, and warranty processes Possess strong attention to quality work and detail Possess professional oral and written communication skills Ability to communicate equally well with mechanics, customers, and management Ability to work independently and as part of a team Be able to work in an indoor/outdoor environment Be able to stand for long periods of time

Job Type:

Full-time Salary:

$40,000 - $50,000 (dependent upon experience)

Benefits:

401(k) Paid vacation and holidays Healthcare benefits for Berkeley Outdoors employees Employee discounts

Job Type:

Full-time Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person