Position Summary The Parts Sales & Business Coordinator provides essential operational support to the Parts organization through customer account administration, office coordination, document management, and business process support. This role serves as a primary point of contact for incoming communications, maintains customer account records, supports accounting-related activities, and ensures efficient execution of daily business operations. Essential Responsibilities Customer & Business Support Answer, screen, and direct incoming telephone calls in a professional and timely manner. Take and relay messages to appropriate team members. Monitor shared email inboxes and respond to or route requests as needed. Process customer account changes, including updates to customer information, contacts, billing details, and account maintenance requests. Run credit reports and collect supporting documentation for new customer account applications. Set up new customer accounts and maintain accurate customer records within company systems. Parts & Sales Operations Support Provide administrative and operational support to the Parts Sales team. Coordinate communication and information flow between customers, sales representatives, and internal departments. Assist with special projects and process improvement initiatives that support business objectives. Document Management Scan, organize, and electronically file business documents. Accurately label and index documents to ensure they are searchable and easily retrievable. Maintain document organization and compliance with company record retention practices. Freight Accounting & Reporting Support Review shipping reports for accuracy and completeness. Apply appropriate coding to shipping-related transactions and documentation. Partner with Accounting to resolve discrepancies and ensure proper recordkeeping. Maintain supporting documentation for reporting and audit purposes. Office Operations Order and maintain office supplies and materials. Create and coordinate FedEx shipments and other business-related deliveries. Support general office operations to ensure an efficient and professional work environment. Assist visitors, employees, and business partners as needed. Qualifications Required High school diploma or equivalent. 2+ years of experience in office operations, customer service, business support, sales support, or a related role. Proficiency in Microsoft Outlook, Excel, Word, and other business systems. Strong organizational skills with exceptional attention to detail. Excellent verbal and written communication skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Preferred Experience with ERP, CRM, or customer account management systems. Experience processing customer account setups and credit applications. Familiarity with shipping, logistics, or accounting support functions. Experience supporting a sales organization. Key Competencies Customer Focus Organization & Prioritization Attention to Detail Communication Skills Problem Solving Accountability Team Collaboration Professionalism & Confidentiality