We see your future as our greatest event. Event Operations Supervisor

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Oklahoma City Convention Center Oklahoma City, Oklahoma Job ID:

PARAD044948

Job Code:

OP219 Apply Now Overview Success Profile Trending Purpose, Mission and Core Values Rewards Responsibilities Location Share Job Alerts Overview Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients. Success Profile Here are some of the top qualities that will help you achieve success in this role: Customer Focus Desire to Learn Drive Results Technical Aptitude Responsiveness Hospitality Other Important Traits Communicator, Team Player, Organized, Enthusiastic, Versatile, Self-starter, Multi-tasker, Efficient, Safety Conscious, Professional The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead. Miguel Technical Lead Trending A Day in the Life of a Technician Click to Play Video Encore named Great Place to Work™ Click to learn more Big Set Time Lapse Click to Play Video Back to Job Navigation (Trending) Purpose, Mission and Core Values Purpose How we strive to impact the world Connecting & Inspire Mission What we do every day Invaluable partner on our customer's journey Values What drives the way we work Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing. Back to Job Navigation (Purpose, Mission and Core Values) Rewards Paid Time Off Vacation Days Paid Holidays Floating Holidays Sick/Personal Days Benefits To see all benefits available, click here . Rewards/Incentives Premium Recognition Program (CenterStage) Performance Incentive Plans (GEI Bonus) Employee Referral Program Annual Merit Training & Development Classroom/On the Job Training Encore University Career Pathing. Mobility Relocation Global Transfer Opportunities

• Benefits eligibility varies upon position and/or full/part time status.

Back to Job Navigation (Rewards) Responsibilities Job

ID PARAD044948

Date posted 09/15/2026 Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences). Customer Service
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore's Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day. Training/Staff Development
• Assists in training technicians on all floor activities.
• Assists in training technicians on the venue's operational standards and Encore's service and operational standards.
• Serves as a mentor for new hires by providing guidance and understanding of the technician career journey.
• Models and reinforces a positive working environment centered around company values. Event Technology
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Performs preventative maintenance on equipment to keep it presentable and in good working condition.
• Leads the team in proper security, storage, transportation, and maintenance of equipment.
• Participates in physical inventory count processes as requested. Job Qualifications
• Bachelor's degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio-visual experience is required.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
• Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members.
• A valid driver's license is required for team members in positions that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs. Competencies Deliver World Class Service
• Hospitality
• Ownership Do The Right Thing
• Manages Ambiguity Drive Results
• Directs Work
• Achieves Goals See The Big Picture
• Financial Acumen Value People
• Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.

sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The frequency options are:

Continuously, Frequently, Occasionally, and Never. Physical Activities

Sitting:

2-3 Hours

Standing:

4-5 Hours

Walking:

4-5 Hours

Stooping:

2-3 Hours

Crawling:

2-3 Hours

Kneeling:

2-3 Hours

Bending:

2-3 Hours

• Reaching (above your head): 2-3 Hours

Climbing:

0-1 Hours

Grasping:

4-5 Hours Lifting Requirements

• 0•15 lbs•: Continuously • 16•50 lbs•: Frequently • 51•100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0•15 lbs•: Continuously • 16•50 lbs•: Frequently • 51•100 lbs: Occasionally • Over 100 lbs: Never Auditory/Visual Requirements •

Close Vision:

Continuously

Distance Vision:

Continuously

Color Vision:

Frequently

Peripheral Vision:

Occasionally

Depth Perception:

Frequently

Hearing:

Continuously Pushing/Pulling Requirements

• 0•15 lbs•: Continuously • 16•50 lbs•: Frequently • 51•100 lbs•: Frequently • Over 100 lbs:

Occasionally Note:

The physical requirements marked with an asterisk () indicate activities performed without assistance.

• Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-SB1

Hourly Pay Range:

$18.93

• $24.

60 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. Back to Job Navigation (Responsibilities) About Our Location View This Location Back to Job Navigation (Location) Share This Job Facebook LinkedIn X Email Sign Up For Job Alerts Stay connected and receive the latest career opportunities at Encore. First Name Last Name Email Address Resume Upload Remove Interested In Search for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click "Add" to create your job alert. Category Location Add Audio Visual, Oklahoma City, Oklahoma, United States Remove Remove submit Confirm Email Benefits You'll find some of the best rewards in the industry

• from comprehensive insurance options and generous PTO to a company-matching 401(k).

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