Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal program.

MAJOR DUTIES AND RESPONSIBILITIES

Duties may include, but are not limited to: 1)

Marketing:

Respond effectively to telephone inquiries to generate prospective resident visits to the property. Show and demonstrate apartments, utilizing sales skills to demonstrate market ready product and availability to close prospects. Follow-up with prospective residents. Monitor telephone and walk-in traffic at property via welcome cards and traffic logs. Walk model tour route and opens models daily to ensure quality presentation. Obtain lease information and complete lease applications. Conduct required credit and reference checks. Set up and maintain lease files. Conduct periodic market surveys, as requested. 2) Encourage resident retention by contacting all residents on renewal report that are not currently on lease. 3)

Lease Administration:

Perform move-in inspections with new residents. Review Welcome packet with new resident in a timely manner. Maintain legal records/files. Input daily activity on daily and vacancy reports. 4) Assist with resident relations: Prepare and process resident service requests. Assist with resident problems and complaints concerning rent payments, service requests, etc. Assist with preparation of newsletters and promotion flyers. Assist with the planning of community activities and events. 5) Accounting policies and procedures: Collect, record & deposit rental payments, application fees, security deposits, etc. Maintain account records and journals and make bank deposits. Help to prepare weekly and monthly reports as required. Help to prepare legal action for evictions, as necessary.

Job Type:

Full-time Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Experience:

Customer service: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location:

In person