A Leasing Consultant works within the rental office of an apartment complex or residential community. Responsible for sales and marketing of rental properties and dealing with maintenance requests and customer service needs of existing tenants.
Sales Associate Required Skills, Knowledge, and Characteristics:
Be punctual Work as a team Leader Follow company procedures (they reflect state requirements) Be cheerful and sincere to customers who need assistance Have the ability to view some difficult tasks as intriguing challenges Be honest, respectful, and helpful to all staff and store guests Ability to make decisions Making sure the drawers are balanced at the end of the day Able to take over when manager is out Checking emails How to do refunds High-Level Overview of Job Description Answer the phone with a welcoming greeting that immediately lets the caller know, just by your tone of voice, that you are glad they called US Performing and supervising opening & closing procedures Be aware of how to check and balance cash & check receipts Maintain clean entrance and office Floor Signs out when raining Following all training procedures as shown Being mindful of activities on the properties General Cleaning Duties assigned by store manager Cover for Store Manager while on PTO/Sick Making every effort to make certain the caller knows where we are located Assisting Customers with packing and shipping items Maintaining Mailbox holder system Forwarding mail for mailbox users Process UPS and FedEx claims/Following with claims and customers issues Other duties required and assigned Keep up with inventory Order supplies Clean self storage units when requested Wait on Self Storage customers Deal with vendors Leasing Agent General Duties and Responsibilities as follows: Complete unit rental process with tenants. Explain details of the lease terms and fees, tenant insurance, gate access hours and procedures, office hours and other relative information as instructed by the company. Finalize any online rentals or reservations the facility receives in a timely manner. Accept and process rental payments daily as instructed by the company. Send "thank you letters" to new tenants as directed by the company. Do a daily close for each facility daily and send reports. Review, gather and maintain current information on all customer accounts. Review past due accounts daily, make collection attempts 2-3 times per week, in accordance with company policy, or as often as necessary to maintain collection goals. Maintain all facility records including customer leases, insurance addendums, account ledgers, notes, allowances, all other rental documents, and various reports according to company policy. Assist your supervisor with auctions in accordance with company policies and the Texas Property Code Section 59 for Texas facilities, Article 21.5, for Colorado facilities and Title 29, Lien 29.7-101. North Carolina should follow Article 4, 44A-40 thru 49. Arkansas should follow Title 18 Subtitle 2 Chapter 16 Subchapter 4. Send emails or texts to new rentals and move outs asking them to leave a review online. Create, present, and maintain a professional image of the entire operation and company. Follow instructions regarding operating procedures and other instructions as given from time to time Communicate with your supervisor regarding units that need to be checked for move outs, overlocks and reverse over locks, and property maintenance that needs to be addressed. When representing the company you should always be respectful, professional, kind, and attentive. • Will be asked to work up to 2 Saturdays a month•
