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ERC Staffing

Returns Customer Service Representative

Pay: $20–$22/hr

Posted: 7 weeks ago

Location: Irvine, CA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

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What they do

A Rental Clerk staffs the counter at a rental business and handles requests for equipment rentals, car rentals or rental services. Assists customers with equipment, manages payments and paperwork for transactions and provides customer service.

$41,648 / year median in California

+2% projected growth

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Job Description

NOW HIRING

•

Returns Customer Service Representative Location:

2712 McGaw Ave. Irvine, CA 92614

Pay:

$20.00•22.00 per hour (DOE)

Schedule:

Monday•Friday 9:00 AM•5:30

PM Position:

Returns Customer Service Representative Job Summary:

We are looking for a professional and detail-oriented Returns Customer Service Representative to join our team. This position is responsible for assisting customers with returns, refunds, damaged merchandise, cleaning fees, refund deductions, and compensation requests while providing excellent customer service.

Responsibilities:

Respond to customer inquiries regarding returns, refunds, and damaged products. Review return requests, customer records, photos, and supporting documentation. Process refunds, return claims, and compensation cases according to company policies. Explain company policies clearly and professionally. Handle difficult customer conversations with patience and professionalism. Maintain accurate records and documentation. Work closely with internal departments to resolve customer concerns efficiently.

Qualifications:

Previous customer service experience required. Experience in e-commerce, retail, returns, claims, or dispute resolution is highly preferred. Excellent verbal and written communication skills. Strong attention to detail and organizational skills. Ability to multitask and manage multiple customer cases. Professional, dependable, and customer-focused. Computer proficiency and the ability to learn new systems quickly.

Dress Code:

Business casual attire. Resume Required Qualified candidates will be contacted for an interview.

Executive Recruiting Center Call or Text:

(951) 349-9059 (951) 531-5072

Pay:

$20.00•$22.00 per hour

Work Location:

In person