Dispatcher Job Description The Dispatcher/Returns Coordinator is responsible for keeping track of delivery teams that are on the road, communicating with the teams to determine route status, ensuring delivery standards are being met, accurately documenting route details as well as coordinating the product returns and tracking process.

• Supports site manager(s) by handling clerical duties and route assignments as needed
• Tracks and audits delivery teams utilizing dispatching software platform
• Ensures compliance with contract delivery standards
• Tracks and coordinates product return process Duties Acts as main communication point for delivery teams, contract owners, and client during the delivery day Responsible for accurately documenting delivery stop information, route assignments, and billing information Audits stop data for compliance with client expectations and communicates deficiencies to delivery teams Provides scheduled updates on route status throughout the delivery day Follows up with customers by making call-behinds and logging call data Charts KPI's as needed and provides delivery performance reports as appropriate Provides facility coverage, oversees daily product and paperwork returns process for compliance Promote both company's and client's culture, mission, values, policies and procedures

Dispatch Operations:

Schedule and dispatch delivery orders to drivers based on customer requests, urgency, and route efficiency.

Route Planning:

Optimize delivery routes to maximize efficiency, minimize costs, and ensure timely deliveries.

Communication:

Maintain constant communication with drivers, customers, and internal teams to coordinate deliveries, provide updates, and address any issues or changes.

Customer Service:

Ensure a high level of customer satisfaction by addressing inquiries, resolving complaints, and providing timely updates on delivery statuses.

Tracking and Reporting:

Monitor delivery progress, track shipments and product return scheduling / status, and update systems with accurate information on delivery times and any deviations from planned routes.

Problem Solving:

Quickly resolve any logistical problems that may arise during delivery operations, such as traffic delays, vehicle breakdowns, or route changes.

Documentation:

Maintain accurate records and documentation related to deliveries, driver schedules, and customer interactions.

Compliance:

Ensure compliance with all regulatory requirements and company policies related to transportation, safety, and customer service.

• Fulfills additional tasks as assigned by the Site Leaders Requirements / Skills
• Attention to detail
• Strong written and verbal communication abilities
• Ability to adapt to daily business flow, including multi-tasking as needed
• Strong customer service acumen
• Ability to thrive in fast-paced environments
• Accuracy / thoroughness in data entry
• Proficient with Microsoft Office and experience with dispatch/GPS software as well as WMS Furniture / Home Furnishings Industry experience preferred

Job Type:

Full-time Pay:

$20.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Dispatching and Route Building:

2 years (Preferred) Ability to

Commute:

Hazelwood, MO 63042 (Required)

Work Location:

In person