Dedicated to delivering exceptional customer service and maintaining strong relationships with our valued customers throughout the entire rental process. This role involves handling rental orders, coordinating deliveries and returns, managing paperwork, and collaborating with the sales team to ensure customer satisfaction. This position is in-person, working hours are 7:00 AM to 4:30 PM. This position offer opportunities to grow with the company.

Key Responsibilities:

A successful candidate will have prior experience in/the ability to learn how to: Build and maintain positive relationships with customers to ensure 100% satisfaction and repeat business. Answer customer inquiries about product availability, rental terms, and pricing. Reserve and process rental orders, completing required forms and documentation (licenses, insurance, etc.). Prepare rental contracts; collect payments, deposits, and rental fees. Coordinate equipment deliveries and returns, dispatch drivers, and handle after- hours, on-call responsibilities as needed. Provide customers with product knowledge, usage instructions, and maintenance guidelines. Work closely with the Sales team to share customer insights and enhance the rental experience. Expand the customer base by engaging with contractors, construction companies, and other business customers. Update equipment and work order statuses and maintain accurate records of rentals and inventory. Handle customer complaints and resolve issues promptly to maintain customer loyalty. Assist in strategic planning to drive rental sales and contribute to departmental goals. Perform other duties as assigned. Required Skills & Qualifications: Strong customer service skills

REQUIRED

with a focus on satisfaction and relationship- building. Knowledge of equipment maintenance and rental management processes

PREFERRED

. Excellent communication and problem-solving abilities. Critical thinking skills with the ability to adapt in a fast-paced environment. Reliable attendance is

REQUIRED.

Computer Skills/ability to learn computer processes quickly is

REQUIRED

Knowledge of trucking dispatch processes is

PREFERRED.

Strong work ethic and eagerness to learn is

REQUIRED. EOE

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Vision insurance Application Question(s): Are you able to be on site from 7:00 AM to 4:30 PM, Monday-Friday? Ability to

Commute:

Blair, NE 68008 (Preferred)

Work Location:

In person