A Rental Clerk staffs the counter at a rental business and handles requests for equipment rentals, car rentals or rental services. Assists customers with equipment, manages payments and paperwork for transactions and provides customer service.
Coordinator, Rental Housing (Contractual) City of Fort Collins - 3.8 Fort Collins, CO Job Details Full-time $49,308 - $73,962 a year 11 hours ago Benefits Wellness program Paid holidays Disability insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Qualifications Customer communication Writing skills Employee relationship building De-escalation techniques Conflict de-escalation High school diploma or GED Customer engagement Local ordinances Full Job Description div.careerSiteContainer { width: 997px; margin: auto; }
$49,308.00 - 73,962.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE
$55,000.00 - 65,000.00 (Salaries are paid biweekly)
SELECTION PROCESS
Application deadline is 11:59 p.m. MT on 9/3/2026. At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-Offer Requirements Background check (Background checks are considered in relation to the responsibilities and requirements of the position) While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado. Why Work For the City of Fort Collins? Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires Retirement + company contributions - after 6 month probation period and immediate vesting Flexible spending: Medical expenses FSA, dependent FSA or both
Employee Assistance Program:
counseling, legal, financial assistance Life insurance, short-term and long-term disability Wellness program, workout facilities Employee/family onsite health clinic Learning and development opportunities at all levels in the organization with opportunities for career mobility Collaborative work environment Job Summary The City of Fort Collins is seeking a Coordinator, Rental Housing Coordinator to join the new Housing and Community Vitality department. The Rental Housing Coordinator plays a key role in supporting the City's Rental Housing program by delivering high-quality customer service to tenants and housing providers while ensuring smooth business operations. This position is responsible for processing and verifying rental applications, issuing invoices, collecting payments, maintaining accurate records, and assisting with the complaint-based rental inspection process. The Coordinator communicates clearly and professionally, helps guide customers through City procedures, and demonstrates strong organizational skills, cultural competence, and the ability to manage multiple technological systems. This role requires independent decision-making, attention to detail, and a commitment to collaboration and continuous learning in a dynamic, service-focused environment. This position is contracted for one year, with the intent to renew and/or transition to a classified role. However this is not guaranteed. Essential Duties and Responsibilities The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive. Provides clear and concise customer service, answers questions, and guides customers through various City processes. Responsible for processing and verifying applications, creating invoices, collecting payments, and issuing rental records. Develops, compiles, and maintains files, records, reports, spreadsheets, and databases as requested. Assists in the complaint-based rental inspection process, including scheduling, intake forms, sending notices, and tracking. Shows initiative, effective collaboration, and transparency while working within the project team. Management Responsibilities No City Competencies Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds. Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends. A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations. A desire and ability to utilize digital tools for organizational information, individual, and teamwork. Required Knowledge Skills and Abilities Specific knowledge of department-related ordinances, policies, procedures, and regulations. Ability to work effectively and independently at a high level of customer support, with the ability to demonstrate effective organization, attention to detail and protocols, and compliance with confidentiality and ethical standards. Ability to communicate clearly and concisely, both orally and in writing. Ability to evaluate situations and make complicated and appropriate decisions in a stressful environment. Ability to respond effectively to stressful situations, including de-escalation of difficult or high-conflict situations. Ability to actively problem solve with limited guidance. Ability to use multiple technological systems to manage customer information and billing. Ability to establish and maintain effective working relationships with residents, customers, other agencies, City departments, and staff. Required Qualifications Minimum Preferred High School Diploma or GED Experience Requirements While this is an entry-level support position and no previous related experience is required, customer service and data management experience is highly preferred. . Coordinator, Rental Housing The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance. Notice Regarding Medical and/or Recreational Marijuana Use Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy. The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee's protected status, or any behavior that violates this policy. Consistent with the City's respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law. The City is committed to providing a healthy and safe work environment. In addition to the City's commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.
Note:
Some information in your application may be public information under the Colorado Open Records Act.
