Loro Piana, Seasonal Store Support Specialist, Beverly Hills Loro Piana - 3.7 Beverly Hills, CA Job Details Temporary | Full-time 6 hours ago Qualifications Retail customer service procedures Customer records maintenance Customer relationship building Sales transaction processing Visual merchandising Phone communication SAP Merchandising Mid-level Shelf stocking Retail merchandising procedures Managing clients in a customer support role Client database systems Client retention High-end sales Merchandising display arrangement Retail store product knowledge CRM system proficiency Productivity software Product placement Communication skills Technical Proficiency Client interaction via phone calls Full Job Description Position We are seeking a Seasonal Store Support Specialist to join our team at Loro Piana. As a Store Support Specialist, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the store team. You will coordinate with team members to address client inquiries, utilize your product expertise, manage transactions, and assist in various operational tasks across the business. Your passion for luxury goods and building client relationships will contribute to the overall success of key business objectives. Job responsibilities Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards. Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience. Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales. Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences. Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest. Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines. Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations. Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business. Profile 2+ years of sales or sales support experience, preferably in a luxury retail environment. Proficient in Microsoft Office, SAP, and other digital tools. Excellent attention to detail, customer service, and teamwork skills. General knowledge of sales, operations, and inventory. Ability to lift and move up to 40 pounds.

LORO PIANA MAISON

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.