Optical Sales & Service Associate Recruiting a knowledgeable and motivated Optician/Optical Sales Associate in Fullerton, CA. This is a potential long-term, permanent opportunity with extreme growth potential. World Optic is a unique, one-stop optical destination offering comprehensive eye exams, contact lenses, more than 1,000 frame options, and expert eyewear repairs, modifications, and specialty prescription services. We are known for solving eyewear challenges that many retail opticals and private practices cannot handle. Our team works with difficult prescriptions, custom modifications, detailed repairs, and specialty eyewear needs while providing personalized service and quality workmanship. As an Optical Sales & Service Associate, you will help customers understand our products and services, select eyewear, manage appointments, process orders, and provide follow-up support. You will work closely with our optometrists and optical team to help address prescription concerns and ensure patients receive the right solution for their needs. Responsibilities Open and close the retail space as assigned. Greet customers professionally and represent World Optic with a friendly, positive attitude. Manage appointments; check patients in and out; and verify insurance eligibility. Assist customers with frame selection, lenses, contact lenses, accessories, repairs, and modifications. Learn and explain World Optic's products, services, systems, and customer-service processes. Process eyewear, contact lens, repair, and specialty prescription orders from beginning to end. Respond promptly to customer inquiries and make follow-up calls regarding orders, repairs, and service needs. Work closely with the optometrists and team to troubleshoot prescription concerns. Document customer interactions, transactions, comments, and concerns accurately. Communicate with colleagues to coordinate orders and help improve customer-service processes. Maintain an organized, professional customer-service environment. Requirements High school diploma, GED, or equivalent. Three or more years of relevant optical, retail, customer-service, or patient-care experience. Strong attention to detail, accuracy, organization, and basic computer skills. Ability to understand patient needs and provide professional, solution-focused customer service. Proven ability to troubleshoot prescription-related concerns. Ability to follow orders carefully from beginning to end in a fast-paced, deadline-driven environment. Dependability, reliable transportation, and excellent attendance. Ability to reach, bend, stock, organize, and count products as needed. Bilingual English/Spanish communication skills are strongly preferred to help accommodate our Spanish-speaking customers. Schedule & Work Environment Hours may begin as early as 9:00 AM and end as late as 7:30 PM. Flexibility to arrive early or stay late when needed to meet patient and order-fulfillment demands is essential. This role is ideal for someone who enjoys teamwork and learning specialized optical skills while following a proven customer-service process with precision. World Optic has served the community since 1972 and continues to develop new ways to deliver exceptional eyewear products and services. Please submit your resume hr@worldoptic.com

Pay:

$18.00 - $22.00 per hour

Benefits:

Employee discount Paid time off Professional development assistance

Work Location:

In person