Client Experience Representative (CXR) Olson Superior Plumbing - 4.3 Lake Forest, CA Job Details Full-time $20 - $30 an hour 8 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Full Job Description Job Overview You're the calm voice people hope answers the phone. When customers call with a leaking water heater, no air conditioning, or a plumbing emergency, you know how to slow the moment down, ask the right questions, and make people feel taken care of. You enjoy helping people, staying organized, and making sure every customer starts their experience with confidence. If you're energized by turning stressful moments into great service, keep reading. You create the first impression of our company. Every day you'll answer inbound calls, guide customers through stressful situations, gather the information our field teams need, and make sure every appointment starts with confidence. You'll balance empathy with efficiency, recognize emergencies, and communicate clearly so customers always know they've called the right company. When you do your job well, customers feel cared for before a technician has even arrived. About us : Olson Superior Plumbing & HVAC serves Orange County, California, and is part of the Olson Superior Holdings family of companies. We specialize in plumbing, HVAC, and major systems work, and we do it on a simple conviction: People Over Everything.

We live by four values:

Compassion, Accountability, Respect, and Excellence. If you want to work somewhere that expects excellence, lives its values, and has each other's backs, you'll fit right in. Duties You create the first impression of our company. Every day you'll answer inbound calls, guide customers through stressful situations, gather the information our field teams need, and make sure every appointment starts with confidence. You'll balance empathy with efficiency, recognize emergencies, and communicate clearly so customers always know they've called the right company. When you do your job well, customers feel cared for before a technician has even arrived. Answer inbound calls quickly, with warmth and professionalism Calm stressed or frustrated customers while building confidence in our team Capture complete, accurate customer information, including the real problem, access details, and anything the technician needs before arriving Schedule appointments correctly based on customer needs and urgency Escalate emergencies immediately so no urgent customer is left waiting Keep our CRM accurate and current in real time Pass important customer updates and concerns to dispatch and the rest of the team Complete callbacks and hand off unresolved items cleanly before the end of your shift Schedule & Location In-office position in Lake Forest, CA (no remote or hybrid) 5 shifts per week Availability for early mornings and evenings required At least one weekend day (Saturday or Sunday) required

Pay:

$20.00 - $30.00 per hour Expected hours: 35.0 - 45.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Paid training Vision insurance

Experience:

Customer service call center: 2 years (Required) Ability to

Commute:

Lake Forest, CA 92630 (Required)

Work Location:

In person