JOB DESCRIPTION

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

Delivers outstanding customer service to walk-in customers and telephone inquiries Continuously practices good listening skills with customers, UPS Store team members, and leadership Takes ownership of the customer's shipping needs and offers viable solutions Takes action to learn all product and service offerings, alternative solutions, and industry trends Operates all equipment, software, and devices in an expert fashion and is willing to teach others Maintains a clean and safe working environment Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC Has Notary experience or is willing to become a Notary. Has Live Scan experience or is willing to become certified.

QUALIFICATIONS

High school diploma or GED required Retail/customer service experience Good communication and people skills Strong computer skills, including Microsoft Office and Adobe Suites Outstanding phone skills Strong verbal and written communication skills, including spelling and math Prompt, reliable, and responsible Able to lift 40+ pounds Notary public commissioned or willing to get commissioned (preferred) Live Scan certified or willing to get certified (preferred) Weekend availability mandatory

Job Type:

Part-time Pay:

$16.90 - $17.90 per hour

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Required)

License/Certification:

Certified Notary Public (Preferred) Ability to

Commute:

Moreno Valley, CA 92551 (Required)

Work Location:

In person