Front Desk Sales Associate

NCFIT - 4.4

Mountain View, CA Job Details Part-time | Contract $20 - $22 an hour 6 hours ago Qualifications Customer communication Customer relationship building Maintaining an organized workspace Customer service Client rapport building Employee relationship building Customer engagement Clean workspace maintenance Time management Full Job Description Job description Who We Are At NCFIT, we are obsessed with delivering the best possible functional fitness experience. We eat, drink, and sleep coaching and delivering the best hour of our members' day. Early alarms and late nights don't phase us - we are focused and committed. In an industry plagued with mediocrity, we strive to set a higher bar. Simply put we are professionals, and we are investing heavily in progressing our team members to new heights. Through a culture of excellence, embracing what it means to put Effort Over Everything, and a dynamic development framework we arm our coaches with the tools and resources they need to excel and evolve. If you're ready to go from JV to Varsity...read on and apply. Job Summary We are seeking a Front Desk associate who is motivated, reliable, and passionate about delivering exceptional service. This position involves providing top-tier service to members and visitors and ensuring the cleanliness and organization of our gym. The ideal candidate will also take initiative when it comes to retail operations, and member relations, all while fostering a positive and professional atmosphere. If you have a passion for fitness and a strong positive mindset, we want to hear from you!

Responsibilities Customer Service:

• Greet and check-in members and visitors with enthusiasm.
• Ensure every member and guest experiences outstanding customer service.
• Maintain regular communication with members, understanding their goals, needs, and challenges to provide personalized support.

Program Knowledge & Sales:

• Maintain a deep understanding of NCFIT's program offerings and confidently communicate them to members.
• Support the onboarding, retention, and cancellation processes.

Facility Oversight:

• Ensure the gym facility is always clean, organized, and well-maintained.
• Assist with any facility improvements or general upkeep.
• Oversee services like trash pick-up, laundry, and machine/equipment maintenance.

Front Desk Operations:

• Supervise daily front desk operations
• Manage retail operations, including tracking inventory, placing orders, and maintaining the store's visual appeal.
• Ensure accurate member attendance tracking and resolve any member inquiries or concerns.
• Troubleshoot technical issues, including Sonos, internet, and alarm systems.

Team Collaboration & Communication:

• Ensure clear, timely communication with management and colleagues.
• Oversee the printing and distribution of flyers, signage, and communications to staff and members.
• Foster a collaborative environment, maintaining a high level of morale among front desk staff.

Problem Solving:

• Use your problem-solving skills to address challenges and ensure smooth operations.

Requirements Commitment to the

NCFIT Mission:

"To help as many people as possible live their lives freely and fully by sharing the power of fitness and the Effort Over Everything mindset."

Customer Service & Communication Skills:

Strong customer service orientation with the ability to engage effectively with diverse individuals. Attention to

Detail & Initiative:

Exceptional attention to detail, with a focus on organization and cleanliness.

Problem Solving:

Proven ability to troubleshoot, resolve issues creatively, and remain calm under pressure.

Interpersonal Skills:

Strong interpersonal skills, with a professional approach to building relationships with members, staff, and management.

Education & Experience General Knowledge of Fitness:

Passion for CrossFit, functional fitness, health, and nutrition.

CrossFit Experience:

Preferred but not required.

Leadership & Team Management:

Experience supervising or leading a team is a plus.

Retail Experience :

Familiarity with retail operations, inventory management, and visual merchandising.

Customer Service Experience:

Proven experience in a customer-facing role with a focus on exceptional service.

Professional Mindset:

Strong interpersonal, time management, and organizational skills, with the ability to stay calm and focused in high-pressure situations.

Schedule Wednesday- Friday:

• 1:30pm - 8:30pm Compensation NCFIT offers competitive compensation packages, aligning with hours worked and based on experience, performance, and expertise.

If you're ready to join a team dedicated to excellence in fitness and customer service, we'd love to hear from you. Apply today to become part of the NCFIT family!

Job Types:

Part-time, Contract Pay:

$22.00 - $25.00 per hour

Schedule:

4 hour shift 8 hour shift Day shift Evening shift Monday to Friday Morning shift Rotating weekends Weekends as needed

Work Location:

In person

Job Types:

Part-time, Contract Pay:

$20.00 - $22.00 per hour

Work Location:

In person