JOB TITLE

Winter Ticket Clerk

DEPARTMENT

Ticket Office

REPORTS TO

Marketing and Sales Manager

CLASSIFICATION

Non-Exempt Part-Time Seasonal

POSITION SUMMARY/PURPOSE

Responsible for processing ticket sales and season pass orders, focusing on exceptional customer service & safety.

ESSENTIAL FUNCTIONS

Processes customer lift ticket sales. Takes season pass orders and customer profile pictures. Receives payment, issues change, and receipts for lift ticket, season pass, and retail orders by cash, check, or credit/debit card. Communicates with supervisor on refunds, credits, or discounts due to customer. Ensures that cash register has adequate cash/change available; notifies supervisor in advance of cash/change shortfall. Responsible for the security of the register; never leaves the register unattended when logged in, and never shares login information with others. Balance and reconcile daily deposit sheets with supervisor. Maintain and balance sales/cash drawer. Record and reconciles ticket, season pass, and retail transactions.

OTHER FUNCTIONS

Assist with other duties as assigned.

CUSTOMER SERVICE/GUEST RELATIONS

Key public interaction position. Develop and maintain positive public perception of the department/company.

QUALIFICATIONS

Strong communication ability (both written and verbal). Ability to perform basic financial transactions, including counting money and making change. Honest, friendly, and enthusiastic customer service skills. Ability to handle large groups, adults, children, and special needs visitors in a professional manner. Ability to work efficiently in a fast-paced environment. Professional and positive attitude in all interactions. Ability to learn/use company-provided software.

EDUCATION/CERTIFICATION

Must be 18+ years old for cash handling.

EXPERIENCE

Previous guest services or sales experience preferred, not required.

WORKING CONDITIONS

Will work alone or with others. Must navigate uneven terrain to and from the Ticket Office.

PHYSICAL REQUIREMENTS

Must be able to work in a fast-paced environment dealing with the general public. Must be physically capable of ascending and descending stairs, and to sit and/or stand for long periods of time, lift at least 30 lbs., negotiate slippery surfaces, uneven and rocky terrain, and tolerate warmer temperatures.

ATTENDANCE

This position requires the ability to maintain flexibility in a work schedule, which will include weekends and holidays. The Ticket Office is open Monday - Sunday 8:30am-3:30pm through winter closing day.