CDI

PLEIN TEMPS

ETATS-UNIS D'AMÉRIQUE

MIAMI

RETAIL/MAGASIN

MINIMUM 3 ANS

15-SEPT

• 2026
  UNIVERS
• MODE & MAROQUINERIE
  Client Advisor
• Saks, Bal Harbour
  

POSITION

JOB PURPOSE:

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

JOB RESPONSIBILITIES

TASKS & RESPONSIBILITIES:

Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value

Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)

Maintain a strong drive for results and a positive, team first attitude at all times

Act as a brand ambassador both within and beyond the boutique environment

Client Development:

Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication

Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up

Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products

Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business

Anticipate client needs and deliver tailored product recommendations and styling guidance.

PROFILE

Support Boutique Excellence:

Support floor moves, merchandising, visual merchandising, and housekeeping as needed

Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines

Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house

Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures

Assist in packing or wrapping customers' merchandise, when necessary

ADDITIONAL INFORMATION

REQUIREMENTS:

At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment

Strong drive for business results with a passion for creativity, fashion and the brand

Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills

Provide outstanding customer service including in person, over the phone and through electronic communication

Ability to work varied hours/days, including nights, weekends, and holidays as needed

Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.

Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.

Responsible for store security procedures, including locking and securing the premises, as needed.