A Store Lead leads team of retail store sales associates and assists with management of store operations. Trains sales associates and organizes staff schedules and assignments. Resolves customer complaints. Oversees store merchandise inventory and displays, and monitors sales performance.
SUMMARY The Pet Supply Plus Store Director is responsible for ensuring superior customer service in their store. They must develop Associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Drives store sales by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly Hires, trains and develops retail staff with goals for growth and success in their positions, provides performance feedback and recognizes accomplishments Performs bookkeeping and payroll functions Orders all merchandise Controls shrink, expenses and labor Coordinates the overall supervision of retail staff to ensure sales performance goals are met and procedures are followed accurately Regulates retail inventory to reduce shrinkage, maintains appropriate stock levels and ensures report accuracy Directs the shipping, receiving and inventory flow for the store Forecasts scheduling needs to meet customer demand and creates work schedules Delegates daily workload among associates to meet merchandising and visual presentation standards Aware of competition activity and report results: shares information with supervisor and makes appropriate recommendations Ensures compliance with all laws, policies and procedures. Follows all Pet Supply Plus programs/promotions Assists with general care of animals Acts as Niemann Foods representative within the store and community Enforces safety policies and procedures; is a safety role model Other duties as assigned by supervisor
KEY ATTRIBUTES
Product knowledge Passion for animals Leadership skills People/Communication skills Excellent Customer Service skills Integrity Ability to multi-task
SUPERVISORY RESPONSIBILITIES
Manages all Associates in the store. Overall direction, coordination, and evaluation of the store and Associates. Follows NFI policies and applicable federal, state and local laws. Interviews, hires, and trains Associates Plans, assigns, and directs work Rewards and disciplines Associates Addresses complaints and resolves problems EDUCATION and/or
EXPERIENCE
High school diploma or general education degree (GED) Possess vast product knowledge of pets and pet related products Minimum of 2 years retail management experience Knowledge of retail computer systems, Word and Excel a plus
LANGUAGE SKILLS
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour)
CERTIFICATES, LICENSES, REGISTRATIONS
Some locations may require Power Industrial Truck Certification
RECOMMENDED EQUIPMENT
Slip resistant shoes with closed toe and heel Safety Cutter Apron Uniform per store policy
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Communicate with associates and customers Lift and/or move up to 30 pounds Frequently (Between 1/3 to 2/3 of the time) Climb Balance Stoop Kneel Crouch Overhead lifting Lift and/or move up to 50 pounds Occasionally (Less than 1/3 of the time) Sit Crawl Lift and/or move up to 100 pounds Vision Close Distance Ability to adjust focus Ability to distinguish colors
WORK ENVIRONMENT
Regularly Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines Occasionally Work in high places Fumes or airborne particles Toxic or caustic chemicals Risk of electrical shock Outside weather conditions Noise Level Moderate
PAY RANGE
(depends on industry experience) $44,000 up to $64,000/year (IL Locations Only) Starting pay will be based on experience, internal equity, and scope of responsibility.
BENEFITS
(eligibility based on full-time/part-time status) Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program •Niemann Foods Management retains the discretion to add to or change the position requirements at any time. •Position requirements may vary by store location
