A Store Lead leads team of retail store sales associates and assists with management of store operations. Trains sales associates and organizes staff schedules and assignments. Resolves customer complaints. Oversees store merchandise inventory and displays, and monitors sales performance.
$16.50-$17.50 Retail Team Lead America's Antique Mall is hiring an energetic, dependable, and customer-focused Retail Team Lead to join our Highland team. America's Antique Mall is a unique retail marketplace featuring hundreds of independent vendors and small-business owners. We are committed to excellent customer service and a positive, team-oriented work environment. The Retail Team Lead supports store management with daily operations and provides direction to employees during assigned shifts. This hands-on role includes assisting shoppers and vendors, operating the register, maintaining store standards, and helping open and close the store. Responsibilities Provide professional service to shoppers and vendors Support daily store operations and assigned employees Open and close the store according to established procedures Operate the point-of-sale system and follow cash-handling procedures Help train new employees on basic store procedures Maintain a clean, organized, and welcoming store Assist with shopper and vendor questions Help resolve routine shopper concerns Lead by example and promote a positive team environment Qualifications High school diploma, GED, or equivalent required At least one year of leadership, supervisory, or key-holder experience required Two or more years of retail, customer-service, hospitality, or related experience preferred Strong communication, organization, and customer-service skills Dependable, professional, and able to take initiative Basic computer and point-of-sale skills Ability to work days, evenings, weekends, and certain holidays Ability to remain active for extended periods and lift up to 30 pounds, with or without reasonable accommodation Apply today to join America's Antique Mall as a Retail Team Lead. America's Antique Mall is an equal opportunity employer.
