Client Support & Inside Sales Representative Tailored Home Solutions, LLC - 5.0 Fort Thomas, KY Job Details Full-time $20 - $23 an hour 1 day ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off Leadership training provided Vision insurance Qualifications Computer operation Phone inquiries Active listening Customer service Attention to detail Computer skills Empathy Office experience Full Job Description Tailored Home Solutions is a small, growing company generating over 160 inbound inquiries each month through strong marketing and reputation. We are hiring a Client Support & Inside Sales Representative to help turn those inquiries into long-term client relationships. This is not cold calling. This is not high-pressure sales. This is professional, structured inside sales supported by a team that values both performance and people. If you are steady, warm, and confident — and you enjoy helping people make decisions — this may be a strong fit. What This Role Really Is You will often be the first voice a homeowner hears when they call us. Many are busy, overwhelmed, or unsure what they need. Your ability to listen carefully, guide calmly, and communicate clearly matters.

We provide:

Consistent inbound leads A proven sales process Training and coaching Clear performance expectations You bring: Professionalism Strong computer skills Organization Emotional intelligence A calm, steady presence This is not a receptionist role. This is not a call-center environment. It requires both attention to detail and the ability to genuinely connect with people. Who Thrives Here The right person for this role: Has prior office experience and is comfortable with CRM systems, email, and multi-tasking (1 year minimum) Communicates warmly and confidently on the phone Is organized and dependable Is competitive in a healthy way and motivated to improve Accepts feedback without defensiveness Stays calm under pressure Naturally makes people feel heard and respected If people tend to trust you quickly and feel comfortable talking with you, that's a strength here. The Environment You'll Join We take our work seriously — but we genuinely enjoy working together.

We value:

Kindness Accountability Encouragement Professionalism Positive energy We celebrate wins. We support each other when things get busy. Our leadership team invests in ongoing development and training. We care about building a company that is steady, respected, and sustainable. If you like being part of a team that works hard, communicates well, and treats each other with maturity and warmth, you'll feel at home here. What You'll Do Answer inbound calls and online inquiries Guide homeowners through service options using our structured process Follow up consistently to convert quotes into recurring service Document conversations accurately in our CRM Contribute to measurable recurring revenue growth Performance is tracked so you always know where you stand — but success here comes from consistency and professionalism, not pressure tactics. Compensation & Benefits $20.00-$23.00 per hour (based on experience) Weekday schedule only PTO and paid holidays Health, vision, and dental options Paid training Ongoing development and leadership training opportunities Important This role requires reliability, professionalism, strong computer proficiency, and genuine people skills. We are looking for someone who wants to grow with a company that values both results and relationships.

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Paid training Vision insurance Application Question(s): Yes or No? Do you have three professional (former supervisor/manager) references, three former co-worker references, and three personal references available? This job requires managing multiple leads and returning calls promptly. How do you stay organized and keep track of follow-ups? Briefly describe your previous customer support & sales experience, industry, length of role, and whether sales were in person, over the phone, or both in your resume. A potential client says your price is higher than another cleaning company. In 2 to 3 sentences, how would you respond?

Work Location:

In person