Do you enjoy problem-solving and helping others? Are you an excellent communicator? We are currently hiring a Retail Team Member to join us in Cincinnati, OH on a full-time basis. As a Team Member you will help to ensure that each of our customers has the best possible experience while providing insightful answers to inquiries. As a Team Member you will also provide product explanations, help customers choose products and troubleshoot any issues that may arise. The ideal candidate will possess excellent communication ability, retail experience, and a passion for helping customers find what they need while ensuring a positive shopping experience.

Team Member Daily Tasks:

Follow up on customer orders to ensure accuracy Operate POS systems efficiently for checkout and returns Handle inbound and outbound customer support calls Upsell products to maximize sales opportunities Maintain merchandising standards, including stocking shelves and organizing displays Handle cash transactions accurately and perform cashiering duties Assist with inventory management, including stock replenishment and merchandising Ensure excellent phone etiquette when assisting customers via phone or online inquiries Supervise and mentor new team members as needed during shifts Support the store's overall customer service goals by addressing questions and resolving issues promptly

Team Member Preferred Skills:

Prior customer service experience is a plus, however no experience is necessary as comprehensive training will be provided Familiarity with CRM systems ongoing customer support Strong communication skills Bilingual candidates are encouraged to apply Experience with product demos, upselling, and merchandising techniques Basic math skills for retail math calculations and cash handling accuracy Excellent phone etiquette and customer service skills Supervising experience is desirable but not mandatory; leadership qualities are a plus Ability to work efficiently in a fast-paced environment while maintaining attention to detail Flexibility to work various shifts as needed, including weekends or holidays if required This position offers an opportunity to develop valuable retail skills within a supportive team environment dedicated to delivering outstanding customer service. Submit your resumé to apply and become part of our customer service team!

Pay:

$22.68 - $27.32 per hour

Benefits:

Health insurance Paid time off Vision insurance

Work Location:

In person