A Store Lead leads team of retail store sales associates and assists with management of store operations. Trains sales associates and organizes staff schedules and assignments. Resolves customer complaints. Oversees store merchandise inventory and displays, and monitors sales performance.
Westborough, MA Job Details Full-time $20 - $28 an hour 1 day ago Qualifications Retail customer service procedures Customer communication Retail industry sales team management experience Managing retail teams Inventory management software Sales team management Sales leadership POS systems Retail management Management experience within retail industry
Full Job Description Benefits:
Bonus based on performance Free uniforms Training & development About the
Role:
Tanishq Jewelry is looking for a dynamic and experienced Floor Manager to lead our team at our Westborough, MA location. This is an exciting opportunity to be part of one of the world's most celebrated fine jewelry brands, where elegance meets exceptional customer experience. If you're passionate about luxury retail and inspiring a team to deliver their best, we want to hear from you!
Responsibilities:
Responsible to Open and Close the store on time. Oversee daily floor operations to ensure a seamless and luxurious customer experience Lead, coach, and motivate sales associates to meet and exceed individual and store sales targets Monitor floor coverage, staff scheduling, and task delegation to maintain optimal store performance Assist customers with high-value jewelry purchases, product inquiries, and conflict resolution Maintain visual merchandising standards and ensure proper display of fine jewelry collections Track inventory, manage stock levels, and coordinate with management on replenishment needs Enforce store policies, loss prevention protocols, and compliance standards
Requirements:
2+ years of retail management or floor supervisor experience, preferably in retail industry Proven ability to lead a team and drive sales performance in a retail environment Strong customer service skills with a passion for delivering a premium shopping experience Excellent communication, organizational, and problem-solving abilities Experience with POS systems and retail inventory management Knowledge of fine jewelry, gemstones, or luxury goods is a strong plus Availability to work 10 hours shifts on weekends & holidays
About Us:
Tanishq Jewelry is India's most trusted and beloved fine jewelry brand, with a rich legacy of craftsmanship and a growing presence across the United States. Our customers love us for our exquisite designs, certified quality, and the trust we've built over decades in the industry. Our team members thrive in an inclusive, passion-driven environment where they are empowered to grow their careers while representing a brand synonymous with beauty and excellence.
