Job Summary:

We are seeking a motivated, customer-focused, and detail-oriented Inside Sales Associate to join our team. This position is responsible for proactively engaging with customers throughout the entire sales cycle by phone, email, and in person. The Inside Sales Associate provides exceptional customer service, develops lasting customer relationships, generates new sales opportunities, and supports the daily operations of the sales team. This role offers the opportunity to grow through product training, team collaboration, and career development.

Key Responsibilities:

Build and maintain strong relationships with new and existing customers to grow your book of business. Generate new sales opportunities. Assist customers in the showroom and process orders received by phone, email, and walk-in traffic. Proactively ask customers about their projects to recommend complete solutions, not simply process transactions. Actively recommend complementary products to maximize customer satisfaction and sales. Generate customer quotes and accurately enter sales orders into the system. Follow up on customer quotes, leads, and sales opportunities to increase revenue. Research and qualify new leads while identifying opportunities for business growth. Drive counter sales by identifying upsell and cross-sell opportunities. Learn and maintain a thorough understanding of company inventory, products, and industry applications. Learn products available through vendors that may not be stocked locally and coordinate special orders with Purchasing. Educate customers on product features, benefits, current promotions, and DOT specifications. Develop a working knowledge of

MUTCD/DOT

traffic control standards to properly assist customers with compliant products. Work closely with outside sales representatives regarding customer needs, requirements, and sales opportunities. Communicate effectively with customers and internal departments regarding order status, requests, and product availability. Work closely with the Branch Manager, Purchasing department, and Sign Department to fulfill customer requests and source special-order items. Resolve customer concerns promptly while maintaining a high level of customer satisfaction. Assist team members with quotes, follow-up calls, cold calling, and other sales-related tasks as needed. Pull customer orders accurately and safely load customer vehicles as needed. Assist with warehouse duties during busy periods. Assist with annual inventory counts and continuously improve inventory organization and storage methods. Stay current on company products, systems, and technology through ongoing training Coordinate custom sign orders by gathering customer specifications, entering orders accurately, and communicating with the sign department throughout production. Restock showroom displays and lobby merchandise to maintain a professional and well-stocked sales floor. Complete opening, closing, and daily housekeeping duties to maintain a clean, organized branch.

Qualifications:

Previous experience in inside sales, customer service, or account management preferred. Strong customer service and relationship-building skills. Excellent verbal and written communication skills. Bilingual (English & Spanish) Strong organizational and time management abilities. Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new software and technology. Experience with NetSuite ERP/POS is preferred but not required. Strong problem-solving skills with the ability to think critically and provide effective solutions. Ability to work independently within a fast-paced team environment. Professional demeanor with the ability to work effectively with individuals at all levels. High school diploma or equivalent required. Dependable, organized, self-motivated, and committed to continuous learning and professional growth. Ability to identify sales opportunities and confidently recommend products based on customer needs. Mechanical aptitude or experience in construction, traffic safety, industrial supply, or related industries preferred. Physical Demands Must be able to safely lift, carry, push, and/or pull materials weighing up to 35 lbs. as part of regular job duties. Must be able to stand, walk, bend, and move throughout the showroom and warehouse during the workday. Must be able to sit and work at a computer for extended periods while entering orders, preparing quotes, and communicating with customers.

What we offer:

Competitive pay based on experience and benefits. Opportunities for professional growth and advancement. Ongoing product training and skill development. Supportive, team-oriented work environment where your contributions are valued. The opportunity to build long-term customer relationships and grow your sales career.