POSITION SUMMARY:

\nThe Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions\nAssists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need\nProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services\nProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs\nEnsures all customer problems are resolved quickly and to the satisfaction of the customer\nTakes complex customer orders using order systems and provides accurate pricing information\nAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels\nSets up and operates printing, binding, and other related equipment using customer supplied original media and documents\nMaintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages\nProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making change\nCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability\nStays current on retail Store merchandising materials and ensures proper display of all retail area product and signage\nTakes preemptive action to prevent errors and waste\nCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits\nFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time\nLooks for opportunities to improve knowledge and skills within the retail Store\nAble to operate with minimal supervision\nAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook\nAll other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS

High school diploma or equivalent education\n6+ months of specialized experience\nExcellent verbal and written communication skills

ESSENTIAL FUNCTIONS

Ability to stand during entire shift, excluding meal and rest periods\nAbility to move and lift 55 pounds\nAbility, on a consistent basis, to bend/twist at the waist and knees\nAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team members\nAbility, on a consistent basis, to perform work activities requiring cooperation and instruction\nAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressure\nAbility, on a consistent basis, to maintain attention and concentration for extended periods of time\nAbility, on a consistent basis, to work with minimal supervision\nAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:

$18.35 - $21.57/hr

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.\nApplies Quality concepts presented at training during daily activities.\nSupports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights\nPay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. 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