Senior Pawnbroker & E-Commerce Specialist Shop n Pawn of Independence - 2.0 Independence, MO Job Details Full-time $18 - $22 an hour 8 hours ago Benefits Employee discount Opportunities for advancement Qualifications Safety regulations Merchandising Valuation Shopify E-commerce Online retail experience Basic firearms training Retail math Jewelry sales Safety standard operating procedures Retail management Full Job Description Job Summary Job Overview We are seeking a reliable, self-motivated Lead Pawnbroker to join our team. In this role, you will do much more than stand behind a counter. You will manage high-value transactions, evaluate unique merchandise, and help drive our digital growth. The ideal candidate has deep expertise in jewelry valuation, firearm safety/compliance, and e-commerce platforms . If you are a trustworthy professional who thrives in an independent, fast-paced retail environment, we want to hear from you.

Salary & Benefits Salary:

$18-22 hourly (depending on experience and expertise).

Benefits:

Employee discount, small non-corportate work environment, opportunities to advance.

Schedule:

We are open 7 days a week. Employees are scheduled for 5 days and have 2 days off per week. Monday through Friday 8:30 to 2:30; 2:30 to 8:15. Saturday 10:30 to 7:15, and Sundays 11:30 to 5:15.

Key Responsibilities Customer Transactions:

Buy, sell, and write secure pawn loans on a wide variety of items.

Specialized Appraisals:

Accurately evaluate, test, and price gold, jewelry, diamonds, and watches.

Firearm Management:

Safely handle, inspect, and value firearms while ensuring strict adherence to all ATF regulations and local laws.

E-Commerce Growth:

Photograph, list, and manage inventory on online platforms (e.g., eBay, GunBroker, Shopify).

Store Operations:

Maintain a clean, organized, and secure showroom while managing daily cash drawers.

Qualifications & Requirements Background Cleanliness:

Must be able to successfully pass a comprehensive criminal background check and drug screening.

Reliability:

Proven track record of punctuality and dependable attendance.

Firearms Expertise:

Strong knowledge of firearm types, safety protocols, and valuation.

Jewelry Expertise:

Experience testing precious metals and evaluating jewelry/stones.

Digital Savvy:

Proficient with computers and experienced in online selling/e-commerce.

Self-Motivation:

Ability to work autonomously, identify tasks that need doing, and drive sales without constant supervision. Duties Manage daily pawn operations, including appraising items, setting loan terms, and processing transactions with accuracy and integrity Supervise and train staff on POS (Point of Sale) systems, cash register operations, and customer service best practices Conduct product demos to educate customers about merchandise value and features, enhancing upselling opportunities Oversee inventory stocking, merchandising displays, and product presentation to maximize sales potential Handle retail sales transactions efficiently while maintaining excellent phone etiquette and communication skills Develop and implement e-commerce strategies by listing products online, managing product descriptions, pricing, and promotional campaigns Assist customers with retail store product knowledge, upselling additional items, and providing personalized shopping experiences Maintain accurate cash handling procedures, cash drawer balancing, and retail math calculations for daily reconciliation Conduct regular stock checks, monitor online orders, process shipping logistics, and ensure timely delivery of products Foster a welcoming environment by delivering outstanding customer service both in person and via digital channels Experience Proven supervising experience in retail or pawnbroking environments with a strong understanding of POS systems and cash register operations Demonstrated success in retail sales transactions, upselling techniques, and customer service excellence Experience with e-commerce platforms including product listing management and online merchandising strategies Bilingual skills are highly desirable to serve diverse customer bases effectively Familiarity with retail store product knowledge across jewelry, electronics, or luxury goods is preferred Strong communication skills coupled with professional phone etiquette for engaging customers over the phone or online Basic math skills for retail math calculations, cash handling accuracy, and financial reconciliation are essential Join us as a Senior Pawnbroker & E-Commerce Specialist to lead innovative sales initiatives while delivering exceptional service! Your expertise will help shape our store's success both on the floor and across digital channels.

Pay:

$18.00 - $22.00 per hour Expected hours: 30.0 - 34.0 per week

Benefits:

Employee discount Application Question(s): Must be able to pass a pre-employment drug screening and background check

Work Location:

In person