Shop Help

• Customer Service
• Full Time XPO
• Kernersville, NC Posted on 08/20/26 (

Ref:

NCo9wF0tkP-389290-en_US)

• This position is in a diesel shop environment
• What you'll need to succeed as a Shop Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strongputer skills, including Microsoft Office Available to work a variety of shifts, including days, and occasional after-hours and/or weekends Preferred qualifications: Transportation industry experience Experience in a vehicle maintenance shop Excellent verbal and writtenmunication skills About the Shop Customer Service Representative job Pay, benefits and more: Pay starts at $22.

10/hour Full health insurance benefits on day one Life and disability insurance Earn up to 13 days PTO your first year 9 paidpany holidays 401(k) option withpany match Education assistance What you'll do on a typical day: Act as a liaison between shop management, external vendors and category management Review, update, and make data entries related to shop cost and supply on parts inputerized maintenance management system (CMMS) Communicate with vendors via phone, and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts Monitor work orders to ensure parts are checked out properly Monitor various reports to ensurepliance Create and close purchase orders Create Pro numbers to track shipments Set up invoices to be paid and coordinate with A/P to ensure timely remittance Other tasks and responsibilities related to supporting the shop staff Shop Customer Service Representatives are required to: Safely move and/or stand for extended periods of time in a shop and office setting Tolerate occasional loud noise levels Move objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs. Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties Safely operate a forklift (training certification provided) to unload or move large parts pallets, as needed About XPO XPO is a top ten global provider of transportation services, with a highly integratedwork of people, technology and physical assets. At XPO, we look for employees who like a challenge and canmunicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement .