A Retail Store Clerk sells merchandise or products in a retail store. Greets customers, adds customer sales totals and processes sales transactions. Arranges store merchandise and advertising displays. May assist with store opening and closing.
Ollie's Market & Deli is a new neighborhood market and deli opening soon! We're focused on quality food, thoughtful preparation, and an inviting customer experience. We're building a small, professional team and are looking for experienced people who take pride in their work and appreciate the details. We are seeking a full-time Lead Counter & Market Associate to take ownership of the customer-facing side of Ollie's. You'll be one of the primary faces of the business — providing great hospitality, taking and communicating orders, answering questions about our food and products, stocking the market, receiving deliveries, and keeping the space clean, organized, and welcoming. We're looking for someone who is confident, organized, proactive, and comfortable working independently. You should notice what needs to be done and take care of it without waiting to be asked.
RESPONSIBILITIES
Greet guests warmly and provide knowledgeable, professional service Take orders accurately and efficiently Answer questions about menu items, ingredients, products, and preparation Learn Ollie's menu and retail offerings and communicate basic culinary terminology Communicate clearly with the kitchen regarding orders and special requests Maintain a clean, organized, and welcoming counter and customer area Stock and organize retail shelves and displays Receive, inspect, organize, and put away deliveries Monitor inventory and communicate low-stock items Assist with opening and closing responsibilities Handle customer concerns professionally Maintain a strong sense of urgency during busy periods without sacrificing accuracy or hospitality Work closely with the kitchen and chef/owner to keep service running smoothly
REQUIREMENTS
2+ years of serving experience required Strong hospitality and customer-service skills Comfortable in a fast-paced food-service environment Strong understanding of food and basic culinary terminology Excellent communication and organizational skills Strong sense of urgency and attention to detail Ability to multitask, prioritize, and work independently Professional, friendly, and confident demeanor Reliable and punctual High standards for cleanliness and organization Comfortable regularly lifting and carrying cases of product and remaining on your feet throughout the shift Familiarity with Toast is a plus!
THE IDEAL CANDIDATE
Understands that great hospitality is more than getting the order right or just going through the motions. Great hospitality comes from a genuine, proactive, appreciative approach. We're looking for someone who is fully vested in the guest experience, consistently maintaining our standards, and wants to learn and grow with us a team and company!
OUR CORE STANDARDS
Professionalism, respect, cleanliness, organization, accuracy, communication, and urgency are essential to the Ollie's culture.
SCHEDULE
Closed Monday & Tuesday Wednesday-Friday:
11:00 AM-6:00
PM Saturday-Sunday:
8:00 AM-3:00 PM Shifts include approximately 1-1.5 hours of pre-opening preparation and 30 minutes of post-close responsibilities. The owner will participate in opening and closing shifts as needed to help keep the position close to 40 hours per week. READY? If you're an experienced hospitality professional who enjoys working with people, appreciates good food, and takes pride in creating a great environment for guests, we'd love to hear from you! Looking for applicants who can start immediately.
