POSITION SUMMARY

The Retail Lead supports the Retail Branch Manager by leading daily store operations, ensuring consistent execution of procedures, and delivering an exceptional customer experience. This role serves as an operational lead on the sales floor and in the warehouse, providing directions on tasks and daily workflow. The Retail Lead is a hands-on role focused on execution, problem-solving, and acting as a point of contact when the Branch Manager is unavailable.

QUALIFICATIONS REQUIRED QUALIFICATIONS

High school diploma or equivalent. Previous retail or customer-facing experience. Strong knowledge of daily retail operations. Excellent communication and customer service skills.

PREFERRED QUALIFICATIONS

Experience in agricultural or specialty retail. Familiarity with inventory systems and point-of-sale software. Demonstrated ability to lead by example in a fast-paced environment.

ESSENTIAL JOB FUNCTIONS

Serve as a positive representation of Heritage Cooperative's Core Values Provide Superior Customer Service Highest Standards of Integrity and Trust Continuous Improvement Being a Good Partner Operational Leadership Serve as the primary point of contact for daily operational questions and workflow coordination when the manager is unavailable. Provide direction and support to team members to ensure tasks are completed efficiently and according to company standards. Assist with opening and closing procedures, ensuring operational readiness and accuracy. Monitor daily store activity and help prioritize workload to meet customer and business needs. Customer Experience Deliver exceptional customer service by assisting customers professionally and resolving routine concerns. Support team members in handling customer inquiries, product questions, and service needs. Escalate complex customer issues to the Retail Branch Manager as needed. Inventory & Merchandising Assist with receiving, stocking, organizing, and maintaining inventory accuracy. Monitor product levels and communicate inventory needs or discrepancies. Support merchandising efforts, ensuring displays are clean, stocked, and aligned with promotional plans. Participate in physical inventory counts and cycle counts. Administrative & Operational Support Support daily paperwork, operational reporting, and documentation. Helps retail management with branch scheduling Assists in interviewing and provides recommendations for hiring decisions Ensure accurate use of point-of-sale systems and customer record updates. Help maintain store cleanliness, organization, and safety standards. Safety & Compliance Promotes and model safe work practices at all times. Identify and report potential safety hazards Abide by all safety regulations to ensure safety of oneself, coworkers and customers Other duties as assigned

PHYSICAL DEMANDS

Ability to frequently stand and/or walk for extended periods of time Ability to frequently sit for extended periods of time Ability to frequently lift and/or carry heavy objects no more than 75 pounds Occasionally required to crawl, stoop, kneel, climb, or balance

WHY HERITAGE?

Medical, Dental, and Vision Insurance Company Paid Life and AD&D Insurance Company Paid Short-Term and Long-Term Disability Paid Holidays, Sick, and Vacation Time 401k with Company Match after 6 months Farm Bureau Membership Profit Sharing Questions? Contact recruiter@heritagecooperative.com

DISCLAIMER

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 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