Millie's® Makes Moments. Who We Are Looking For We're looking for dependable ice cream enthusiasts who love making people feel welcome and who thrive taking the lead in creating exceptional guest experiences. Our Shop & Events Leads are hospitality-first leaders. They bring warmth, positivity, and a genuine smile to every interaction, whether they're welcoming guests in the shop , serving scoops at a community event , or mentoring junior team members . This role is perfect for someone who enjoys variety and responsibility. Our best team members are reliable, mature, and adaptable. They lead shifts in the shop, represent Millie's at catering events, and help oversee operations—all while ensuring every guest feels seen, valued, and delighted they stopped by. Shop & Events Leads set the tone for the team. They mentor junior staff, lead by example during busy shifts, and help maintain the high hospitality standards that make Millie's special.

Who We Are:

At Millie's ® , we believe the sweetest things in life are real: real relationships, real ingredients, real fun. We are committed to supporting farmers and artisan makers from the cow to the cone, because really delicious ice cream brings joy to the people we love. Why Millie's®? Making Moments with

Every Scoop:

We prioritize joy & happiness, understanding that every interaction is an opportunity to make someone's day.

A Positive & Supportive Culture:

Our team is the heart of our mission; it's our people who truly make Millie's® special.

Adaptability & Multi-tasking:

Thrive in a bustling environment? We value team members who can roll with the punches, juggle multiple tasks, and still wear a smile.

Nurturing Growth:

At Millie's®, mentoring our younger staff and fostering their growth is part of our DNA. We're looking for those who enjoy teaching and guiding as much as we do. A Love for

Learning:

Eager to learn new skills without the ego? We're keen on individuals who are as passionate about personal development as they are about professional progress.

Creative Contributions:

Your creativity doesn't just stop at the kitchen door. We encourage innovation in every scoop. Your Role at Millie's®: As a Shop & Events Lead, you'll have the opportunity to: Lead shifts in the shop and set the tone for outstanding guest service Represent Millie's at catering events and community activations Assit with ordering inventory and daily operations Mentor and guide junior team members Ensure every guest leaves with a smile (and delicious ice cream)

Join Us:

Apply today and let's create unforgettable moments together.

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Note:

pay range includes 2026 base pay rates plus 2026 hourly tip average. Actual customer tips may vary.

Pay:

$20.00 - $30.00 per hour Expected hours: 20.0 - 29.0 per week

Benefits:

Employee discount Flexible schedule Paid time off Application Question(s): Do you have a vehicle available for work-based travel to and from events? Do you have a valid drivers license? Tell us about a time when you were blown away by a guest experience at a restaurant, retailer, entertainment venue, or hotel. When can you start?

Experience:

retail, restaurant, or events: 4 years (Required)

Work Location:

In person