At Boyds Hardwood Gunstocks, we're not just building gunstocks — we're helping firearm owners create something personal, functional, and one-of-a-kind. As a Sales / Customer Service Representative, you'll be the front line of our customer experience: answering questions, processing orders, and ensuring every interaction reflects the quality and care we're known for. If you're driven by service, fueled by details, and thrive in a team-first environment, this role is built for you.

What You'll Do:

Respond to customer inquiries by phone, email, and chat; guiding them through product questions, order status, and service needs. Process orders with speed and accuracy, helping customers choose the right products for their needs. Maintain accurate, up-to-date customer records in our CRM and order systems. Resolve issues thoughtfully and efficiently, escalating concerns when needed. Stay informed on product offerings, company policies, and promotions. Support the Sales Manager in daily operations and team goals

What We're Looking For:

Excellent verbal and written communication skills with a strong customer-first mindset. Comfort navigating websites, CRM systems, and order platforms. Detail-oriented with solid organizational and multitasking skills. Collaborative by nature and able to follow structured processes effectively.

Bonus Points For:

Prior experience in customer service, retail sales, or order processing. Experience using CRM or ERP systems. Knowledge of firearms, gunstocks, or outdoor sporting gear (a plus, not required) Why Join Boyds?

Salary:

Locally competitive, depending on experience.

Benefits:

Health insurance, dental, vision, 401k, and paid time off.

Impact:

Be the voice of the Boyds brand, helping customers feel confident, informed and valued with every interaction.

Culture:

Collaborate in an environment where creativity thrives, craftsmanship is valued, and every challenge is seen as an opportunity to improve. If you're energized by helping people, love a well-run process, and want to be part of a company that values craftsmanship and service, we want to hear from you.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person