Holiday Scanner Position type: Seasonal employment. Non-Exempt under the Fair Labor Standards Act (FLSA).

Description:

The Norfolk Botanical Garden is looking for Holiday Scanners to help with our famous Dominion Energy Garden of Lights! This role will provide a welcoming and efficient entry experience for guests by scanning and verifying admission tickets, answering general questions, providing directions, and sharing relevant event or Garden information.

Schedule:

3:30pm-8:30pm on Value Nights, and 3:30pm-9:30pm on Popular Nights. Evening, weekend, and occasional holiday availability required.

Essential Functions:

• Welcome guests and scan admission tickets for entry into assigned areas, events, or experiences.
• Verify tickets are valid for the appropriate date, event, and number of guests.
• Provide friendly, accurate information regarding event details, Garden amenities, operating hours, and other frequently asked questions.
• Assist with guest wayfinding and provide directions to event locations, attractions, restrooms, food and beverage areas, and other Garden spaces.
• Direct guests with invalid tickets, ticketing concerns, or other admission issues to the appropriate team member or location for assistance.
• Help maintain an organized and efficient guest flow at assigned entrances and scanning locations.
• Remain familiar with event-specific information, procedures, closures, and other details communicated by supervisors.
• Use handheld scanners, radios, laptops, or other equipment necessary to support admissions and guest communication.
• Communicate guest concerns, operational issues, or safety concerns to the appropriate supervisor.
• Assist with Garden-wide events and other duties as assigned.

Essential Physical Functions:

• Ability to remain seated and/or standing for extended periods throughout the assigned shift.
• Ability to communicate effectively with guests, coworkers, and supervisors in an active public environment.
• Ability to operate handheld scanning devices, radios, laptops, and other basic event equipment.
• Ability to walk throughout assigned Garden areas as needed, including responding to operational or emergency situations as directed.
• Ability to work indoors and outdoors in varying weather and environmental conditions, depending on assignment.

Qualifications:

• Previous customer service, hospitality, admissions, retail, event, or other guest-facing experience preferred.
• Friendly and professional demeanor with a strong commitment to providing excellent guest service.
• Strong verbal communication and interpersonal skills.
• Ability to learn and accurately communicate basic Garden and event information.
• Comfortable using handheld technology and basic electronic equipment; training will be provided.
• Ability to remain calm, courteous, and helpful when assisting guests with questions or concerns.
• Ability to work independently while also collaborating effectively with supervisors and other team members.
• Dependable and punctual with the ability to reliably report for scheduled shifts.
• Availability to work evenings, weekends, holidays, and special events based on Garden needs.

Benefits:

• Staff discounts on programming and gift shop.
• NBG logo wear for work provided.
• EAP services for all employees.

Rate:

$15.00 an hour Reports to: Visitor Services Supervisors Equal Employer Opportunity (EEO) statement: NBG is committed to the principles and ideals of equal employment opportunity. It is, and shall continue to be, the policy and practice throughout NBG to foster equal employment opportunity and non-discrimination for applicants, employees, and volunteers without regard to race, color, sex, religion, national origin, age, marital status, disability status, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions including lactation, status as a veteran, or other protected status, if qualified to perform the essential functions of the job with or without reasonable accommodation.

Pay:

$15.00 per hour

Benefits:

Employee discount

Work Location:

In person