Retail Sales & Customer Experience Associate Stay Connected Management Inc Federal Way, WA Job Details Full-time $20 - $30 an hour 9 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Vision insurance Employee discount Flexible schedule Qualifications Customer communication Interpersonal skills Client rapport building Employee relationship building Telecommunication Leadership Wireless sales Full Job Description Turn Your People Skills Into a Career. If you're good with people, comfortable starting conversations, and want a position where your performance can lead to more responsibility, our client is hiring a Retail Sales & Customer Experience Associate for its Federal Way team. You'll represent a leading AT&T telecommunications campaign inside partnered retail locations, helping customers understand wireless products, services and available options. This isn't a position where you'll spend your entire shift behind a register. Your job is to engage people, build relationships, ask the right questions and create an excellent customer experience while developing real-world experience in sales, communication and business. For candidates interested in growth, there are opportunities to develop toward team leadership and sales management responsibilities as you gain experience and demonstrate performance. What Does a Typical Day Look Like? You'll spend your day interacting directly with customers inside a busy retail environment. You'll learn how to confidently start conversations, identify what a customer is looking for and explain relevant wireless and telecommunications solutions in a way that's easy to understand.

Responsibilities include:

Greeting and engaging customers inside partnered retail locations Starting genuine conversations rather than relying on scripted interactions Asking questions to understand a customer's current wireless needs Educating customers on AT&T wireless products, services and current offerings Helping customers compare available options based on their individual needs Generating customer interest and qualified sales opportunities Building trust and relationships throughout the customer experience Providing professional customer service before, during and after the sales process Developing relationships with retail employees and store leadership Maintaining current knowledge of products, services and promotions Tracking customer interactions, sales activity and individual performance Participating in ongoing sales, product and communication training Working alongside experienced team members and leadership Supporting promotional initiatives and high-traffic retail events No Wireless Experience? That's Okay. We provide paid training. We're more interested in finding someone who is personable, coachable, reliable and comfortable talking to people than someone who already knows everything about telecommunications. What We're Looking For You may be a strong fit if you: Naturally connect with different types of people Enjoy a social and fast-moving work environment Have strong verbal communication skills Are comfortable approaching and engaging customers Like working toward measurable goals Can take coaching and apply feedback Are dependable and professional Want an opportunity to develop beyond an entry-level position Are available for full-time retail scheduling Can work weekends as required by the retail schedule Compensation & Training $18-$24 per hour, depending on experience and applicable compensation structure. This is a full-time W2 position. Paid training is provided to help new team members learn AT&T products and services, customer engagement, sales fundamentals and the expectations of working within partnered retail locations. Want to Grow Into Leadership? Good. Our client believes the best leaders understand the customer side of the business first. Team members who demonstrate strong performance, reliability, communication and leadership ability may have opportunities to take on additional responsibilities involving: New-Hire Training Team Support Sales Coaching Performance Tracking Assistant Management Territory Development Advancement is based on performance and business needs and is not guaranteed based solely on length of employment. Federal Way, WA This is an in-person, customer-facing retail position. It is not remote, work-from-home or call-center based.

Pay:

$20.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Vision insurance

Work Location:

In person