Full Time Key Holder

RE/DONE - 4.5

West Hollywood, CA Job Details Full-time $23 - $24 an hour 1 hour ago Benefits Health insurance 401(k) Paid time off Uniform allowance 401(k) matching Employee discount Flexible schedule Qualifications Customer communication Interpersonal skills Merchandising Fashion retail Sales conversion rate (success metric) Attention to detail Full Job Description Position Overview RE/DONE is seeking a passionate and driven Keyholder to join our team. As the face of our brand in-store, you'll play a key role in creating exceptional shopping experiences, building client relationships, and bringing our mission of sustainable, heritage-driven fashion to life. This role is ideal for someone who thrives in a fast-paced retail environment, is passionate about storytelling through product, and is excited to contribute to a purpose-led brand. Weekend availability is required.

Key Responsibilities Supervision and Team Support:

Act as the senior staff member during manager-off shifts, delegating tasks, supervising associates, providing guidance, and maintaining operational standards Deliver an Elevated Customer Experience Greet every customer warmly and authentically. Understand their needs and provide personalized recommendations that reflect RE/DONE's values of sustainability, heritage, and individuality. Handle escalated customer complaints, authorize discounts when necessary, and ensure a positive shopping experience for customers.

Achieve and Exceed Sales Goals:

Take ownership of individual sales targets and contribute to overall store performance by confidently guiding clients through their shopping experience.

Clienteling & Relationship Building:

Build lasting relationships with customers by maintaining consistent communication, remembering preferences, and providing a high-touch, client-first experience.

Product Knowledge & Brand Storytelling:

Become an expert on RE/DONE's collections, history, and mission. Share the brand story and product details with customers to create deeper engagement and loyalty.

Maintain Brand Standards & Store Presentation:

Ensure the store environment is clean, well-merchandised, and aligned with RE/DONE's premium aesthetic. Help execute floor sets, visual displays, and restocking as needed.

Operational Support:

Manage opening and closing procedures, point-of-sale transactions, returns, and exchanges. Support inventory processes, loss prevention standards, and operational compliance. Collaborate as a

Team Player:

Work closely with store leadership and fellow team members to meet shared goals and uphold a positive, inclusive in-store culture. Qualifications 2+ years of experience in a retail or client-facing role, preferably in fashion or luxury Passion for style, sustainability, and storytelling Strong communication and interpersonal skills Organized, detail-oriented, and proactive A positive, team-first attitude with a customer-centric mindset Reliable and flexible with hours Benefits Healthcare Benefits Paid Time Off (PTO) 401(k)

Retirement Plan Clothing Allowance Pay:

$23.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off

Work Location:

In person