General Manager (GM) auto body

General Manager (GM) auto body Carstar Hayward Collision Hayward, CA Job Details Full-time | Contract $80,000

• $120,000 a year 16 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Vendor relationship building Spanish Teamwork Auto estimating Hiring Organizational skills Retail sales Full Job Description A General Manager (GM) of a collision center is responsible for overseeing the daily operations of an automotive repair facility, ensuring high-quality service delivery, customer satisfaction, and profitability.

Here's a breakdown of the key duties and responsibilities typically associated with this role: 1.

Operational Oversight:

Workflow Management :

Ensure that the repair process is smooth, efficient, and timely, coordinating between technicians, estimators, and other staff.

Quality Control :

Implement processes and standards to ensure high-quality repairs that meet or exceed customer expectations and industry standards.

Inventory and Equipment :

Manage the ordering of parts, supplies, and maintaining the necessary tools and equipment. 2.

Financial Performance:

Budget Management :

Develop and manage the center's budget, controlling costs, and maximizing revenue.

Profitability Goals :

Monitor performance metrics such as revenue, gross profit, labor efficiency, and customer satisfaction, taking actions to improve.

Reporting :

Provide regular financial and operational reports to higher management or owners. 3.

Customer Relations:

Customer Satisfaction :

Ensure customers are satisfied with the quality and timeliness of repairs, handling escalations or complaints directly when necessary.

Sales and Service :

Work with customers to explain repair estimates, answer questions, and provide guidance, often in collaboration with estimators.

Marketing and Sales Strategies :

Implement strategies to attract new customers and retain existing ones. 4.

Team Leadership:

Staff Management :

Hire, train, and supervise staff, including estimators, technicians, and administrative personnel.

Scheduling :

Organize work schedules to ensure adequate coverage and optimal use of staff resources.

Performance Reviews :

Conduct regular performance evaluations and provide feedback, setting goals for individual and team performance. Excellent communication and public speaking abilities 5.

Compliance and Safety:

Regulatory Compliance :

Ensure the facility complies with local, state, and federal regulations, including environmental and safety standards.

Safety Standards :

Promote a safe working environment by ensuring that staff follows safety protocols and procedures. 6.

Vendor and Insurance Relations:

Vendor Management :

Build and maintain relationships with suppliers for parts, materials, and services.

Insurance Companies :

Work closely with insurance companies to ensure timely approvals, efficient processing of claims, and payment. 7.

Technology and Innovation:

Software and Tools :

Utilize collision repair management software to streamline operations, track job progress, and improve efficiency.

Technological Advancements :

Stay updated on industry trends, new repair techniques, and innovations in the automotive repair field. Ability to manage inventory effectively A successful GM in a collision center needs a blend of technical knowledge, business acumen, leadership skills, and customer service expertise. Qualifications

• Autobody shop experience
• Strong public speaking and communication skills
• Proven track record in retail sales and customer service
• Ability to lead a team and manage GM vehicles effectively
• Experience in outbound sales and sales support
• Knowledge of inventory management and organizational skills
• Bilingual proficiency in Spanish is a plus

Job Types:

Full-time, Contract Pay:

$80,000.00

• $120,000.

00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Experience:

Auto estimating: 5 years (Required) Ability to

Commute:

Hayward, CA 94545 (Required) Ability to

Relocate:

Hayward, CA 94545: Relocate before starting work (Required)

Work Location:

In person